Collections Officer

2 days ago

Fraser Valley Regional District, Canada Total Credit Recovery Full time

**Vancouver, Mission, Fraser Valley, Lower Mainland BC**

**Work From Home Option Available Temporarily**

**Who Are We?**

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company with over 400 employees in four offices across the country.

**What Will You Do?**

We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellors or Collections Officers. You will be assisting clients by proposing solutions to address financial objectives such as debt management and other financial goals for a variety of large clients.

If you are someone who thrives in the art of communication, providing debt recovery services, building rapport and enjoy navigating your way through challenges by providing innovative solutions this role would be best suited for you.

This position has the benefit of work-from-home temporarily and would transition to our office location in the future.

**Responsibilities include but are not limited**:

- Contact consumers via the telephone to arrange payments for past due accounts in engaging and professional manner
- Assist clients by proposing solutions to address financial objectives such as, debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Complete initial trace work using online tools and account systems
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Cleary and concisely document the details of each call
- Counseling customers on credit consequences
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files
- Other duties as assigned

**Who Are You?**
- Excellent written and verbal communication skills
- Experienced in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
- Excellent interpersonal skills
- Excellent listening skills
- Excellent negotiation skills
- Strong attention to detail and accuracy
- Able to maintain an objective/non-judgmental position even when speaking with clients about emotional/ difficult situations
- Proficient computer skills
- Ability to work independently and within a team to achieve performance goals
- Be able to work shifts (evening and/or weekend) on a rotating basis

All applicants must be legally entitled to work in Canada and successfully pass a criminal background check.

**Salary**: $15.65-$17.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

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