Customer Service Representative

1 week ago

Edmonton, Canada Waterplay Solutions Corp Full time

Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting and having fun are inevitable. What makes us jump out of bed every morning is knowing we’re integral to create these meaningful places, and we need people like you to help us build them.

Our Customer Service Team, within our global Commercial Group, needs the next, great, **Customer Service Representative (CSR)** to deliver outstanding support to our sales professionals and our customers. This is a position suited for customer-focused, self-directed, solution-seekers.

Our CSRs are a critical piece of the design and sales and process. Astute listeners, knowing how to elicit information from customers to help design and quote, spray parks, playgrounds, and outdoor spaces of their dreams. Effective communicators, able to convey the design and technical details of our features, bringing the catalogue pictures to life. Techies, confidently navigating our systems and CRM (Creatio) to create detailed and accurate orders. Part administrator, part advisor and part account manager, you’re 100% problem solver.

Although no two days are the same, here are the activities you’ll focus on:

- Create documents and reports for internal and external use (sales funnel reports, quotes, contracts)
- Support our sales team with administration, trouble shooting and research
- Manage the order release process
- Participate in training and professional development to learn new and current product solutions, processes and design philosophies
- Delve into technical details of processes and systems, curious to find better ways and better methods

We’re a different kind of company and we’re looking for a different kind of individual to join our team

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