Animal Care Attendant

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The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

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**Job Description**:
**POSITION** SUMMARY**:Under the general supervision of the Manager - Licensing & Enforcement and technical direction and guidance of the Leadhand - Animal Care Attendant, performs tasks related to the care, maintenance and well being of all animals in the Pound, and provides administrative support assistance for the Municipal Enforcement Services section.

**MAJOR RESPONSIBILITIES**:

- Performs animal care services, such as feeding, shelter hygiene, vaccinations, dietary needs, animal enrichment, minor medical and health care treatments.
- Checks animals for signs of illness and/or injuries while performing work duties.
- Performs janitorial services such as sweeping, mopping floors, garbage removal, cleaning animal kennels, and general cleaning services.
- Serves public by showing stray and adoptive animals.
- Assists in administering content related to animal care adoption and return of animals on all social media platforms.
- Facilitates transportation of animals to and from appointments, animal transfers and any other external animal movements as required.
- Provides back-up support for processing payments related to the municipal animal pound, including handling both cash and electronic transactions,
- Provides back-up support for maintaining and issuing animal licenses and tracking records using case management software and applicable databases
- Provides back-up support for reception duties such as answering the telephone and responding to customers’ inquiries to Municipal Animal Pound
- Provides information regarding City animal regulations and responsible pet ownership.
- Liaises with other animal care groups, including rescue groups, shelters, veterinarians and suppliers, as directed.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**:

- Secondary School graduation; and
- One year experience in the professional handling and caring of animals

**Skills/Abilities**:

- Excellent customer services skills and the ability to deal with the public in a tactful and courteous manner
- Must be at a basic skill level in word processing and spreadsheet software
- A Ability to work independently and as part of a team
- Self-starter with proven organizational and time management skills
- Must possess and maintain a valid “G” Ontario Drivers Licence, or equivalent
- Must be competent within the meaning of the _Occupational Health and Safety Act_

**Assets**:

- Animal training or animal care certification
- Experience with animal enrichment

**CONDITIONS OF EMPLOYMENT**:

- Must remain a competent driver as defined by the Corporation
- May be required to provide a successful driver’s record (uncertified)
- Will be required to work shifts, irregular hours, weekends and holidays
- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

- Photos
- Any certificates that have photo identification
- Driver’s licences
- Police records checks

**ACCOMMODATION**: Reasonable accommodations are available upon request for all parts of the recruitment process.

**PRIVACY**:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.