Automotive Service Advisor

1 week ago

Thunder Bay, Canada Downtown Volkswagen Full time

We are looking for an experienced Service Advisor to build a career within our dealership. We are seeking professional customer service experience and excellent Oral and Written communication skills. If you are interested in contributing to an amazing customer experience, we want you part of the team We are looking for self-motivated team players with a positive attitude We seek individuals who value customer satisfaction. The service advisor is responsible for ensuring great customer service by following the service process. He / She will deal directly with clients to achieve high levels of customer service and vehicle maintenance requirements.

**Duties**:

- Perform inbound and outbound telephone calls
- Perform Service Advising - handle service-related questions and concerns
- Handle warranty related questions and concerns
- Perform service cashier duties as required
- Monitor service related KPI’s to ensure high level performance
- Perform other related duties as assigned

**Requirements**:

- A track record of excellent performance, including revenue maximization and customer satisfaction.
- 2+ years of Service Writing experience _is preferred. _
- Dealership working experience _is preferred. _
- Valid driver’s license, clean drivers abstract, and insurance required
- Previous Volkswagen experience is preferred but not required

**Knowledge, Skills, and Abilities**:

- Knowledge of vehicle maintenance and repair
- Knowledge of automotive servicing methods
- Ability to follow oral and written instructions
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Ability to work in a team-based environment and achieve common goals
- Ability to maintain and perform top level professional integrity and appearance as a service advisor.

**Full-time position |*Service writing experience: 2 years (preferred) |
- Automotive Dealership experience: 2 years (preferred) | *Drivers license (required).**

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- automotive: 2 years (preferred)
- service advisor: 1 year (required)
- customer service: 1 year (required)

Licence/Certification:

- Drivers License (required)

Work Location: In person

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