Customer Care Specialist/ Receptionist

2 weeks ago

Montréal QC HE A, Canada Doggieville MTL Full time

**Key Responsibilities**:

- **Front Desk Reception**:

- Greet all guests with a warm, welcoming attitude.
- Answer phone calls, respond to inquiries, and provide detailed information about our various services, including hotel stays, daycare, grooming, café, poo etcl.
- Check in and check out dogs for daycare and hotel stays, carefully reviewing feeding and medication instructions with pet parents.

**Customer Interaction**:

- Foster a joyful and friendly environment that makes both dogs and their owners feel at ease.
- Proactively communicate Doggieville MTL's offerings to clients, sharing service details to ensure they receive the best experience.

**Maintenance and Cleanliness**:

- Keep the reception area organized, clean, and inviting for guests.
- Assist with basic pool maintenance, including adding chemicals (training will be provided).

**Qualifications**:

- Bilingual in French and English is a must.
- Outgoing and joyful personality; passionate about customer service and animals.
- Punctual, reliable, and committed to being part of a team.
- Comfortable with light cleaning and maintenance responsibilities.

**Why Join Us?**
Be part of Doggieville MTL’s vibrant and fun environment, working alongside like-minded animal lovers in a one-of-a-kind luxury setting. As part of our DV Paw Crew, you’ll have the opportunity to grow in a role that makes every day feel rewarding.

**Position Type**:
Part-time, permanent position with shifts on **Friday, Saturday, and Sunday** each week.

**Job Types**: Part-time, Permanent

Pay: From $16.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-11-08

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