Lead

4 days ago

NiagaraontheLake, Canada Banana Republic Full time

As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned. You
will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of
tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing
tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you’ll
teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

**WHAT YOU’LL DO**

Consistently treat all customers and employees
with respect and contribute to a positive work
environment.
- Promote customer loyalty by educating
customers about our loyalty programs.
- Serve as a role model to achieve priorities in
store with the customer as the primary focus.
- Seek out and engage with customers to drive
sales and service using suggestive selling.
- Enhance customer experience by using all omni
channel offerings.
- Take action based upon direction from the
Service Leader and collaborate effectively with
employees.
- Support Service Leader duties during non-peak
hours.

**WHO YOU ARE**

A current or previous retail employee with 6 or
more months of experience.
- A good communicator with the ability to
effectively interact with customers and your
team to meet goals.
- A customer-focused service provider both on
and off the sales floor to help deliver an
exceptional experience for our customers.
- Able to demonstrate interest and initiative to
develop skills and improve capabilities.
- Passionate about retail and thrive in a fastpaced
environment.
- Determined to effectively lead and inspire
others to learn and grow through coaching and
mentoring.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Schedule:

- Holidays
- Monday to Friday
- Weekend availability
**Experience**:

- Leadership: 2 years (preferred)

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