Manager, Inflight Operations

**Want to be part of a team that's changing the way Canada travels?**:
As Canada’s only independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Based in Toronto, Ottawa or Kitchener, Ontario, the **Manager, Inflight Operations - East** assists in ensuring an exemplary customer experience by managing onboard service and overall Flight Attendant operational performance. In addition, the incumbent will manage a variety of general administrative duties that support the Inflight team. The incumbent will work in an office, aircraft and hangar environment and will be required to travel regularly to meet operational needs.

**Primary Job Functions**:
The duties of the **Manager, Inflight Operations
- East** include:

- Providing day-to-day decision making and direction focused on the on-board product delivery, and regulatory requirements including the reporting of deficiencies to the Director, Inflight and other members of Inflight Management.
- Providing day-to-day performance management of Flight Attendants including actively providing Flight Attendants with support, coaching and direction specific to corporate protocol, policies and expectations.
- Monitoring the base performance of Flight Attendants and adherence to policies and procedures by conducting audits and checks, including check rides to monitor the delivery of Inflight product.
- Monitoring, reviewing and challenging delays specific to Flight Attendants or Inflight Service, and investigate and report as required.
- Ensuring that all standards and practices are adhered to and act as a resource person for the Cabin Crew.
- Managing the delivery of general office and administrative duties, including preparing letters and reports, ordering supplies, and auditing documents and inflight processes as necessary.
- Performing tasks related to the recruitment, selection, development and training of Flight Attendants, as required.
- Assisting in resolving daily operational situations and problems associated with normal and irregular operations, as required.
- Coordinating appropriate follow up action with Inflight investigations and incident review meetings, as required.
- Reviewing and resolving customer complaints with Flight Attendant.
- Supporting the SMS (Safety Management System) program through participation and reporting.
- Serving as airport liaison and/or line flying, as required

**Qualifications and Education Requirements include**:

- Minimum of three (3) years direct line experience as a Flight Attendant.
- Three (3) years of frontline leadership or management experience required.
- Must be able to obtain and maintain valid company Flight Attendant; Inflight Director (IFD) and Trainer qualifications.
- Ability to obtain and maintain security clearance with federal aviation authorities and other relevant regulatory agencies.
- Clear criminal record check;
- Experience managing unionized employees an asset;
- Demonstrated ability in the use of the Microsoft Office Suite (Word, Excel, and Outlook).
- Ability to be away from home overnight for extended periods of time.
- Ability to work irregular hours, evenings, weekends and holidays with a schedule that varies, often on short notice. Incumbent may be scheduled any hour of the day, or any day of the week or year.

**Required Competencies include**:

- Proven ability to lead, coach, motivate and direct employees.
- Demonstrated ability to maintain confidentiality and exercise discretion.
- Ability to work in a fast paced and deadline driven environment with frequent interruptions while managing multiple projects and prioritizing tasks and assignments.
- Demonstrated high degree of interpersonal skill and ability.
- Demonstrated effective verbal and written communication skills.
- Excellent organizational skills and a high level of attention to detail and accuracy.

**_
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program._**

**How to Apply**:
We look forward to meeting you at Flair Airlines