Settlement Client Navigator Bcnsp/saf Havn

**Settlement Client Navigator BCNSP/SAF HAVN**

Vacancy posting - Competition #2025-7-14-SCN BCNSP

The Inter-Cultural Association of Greater Victoria (ICA) is an award-winning settlement agency that for more than fifty years has helped ensure that immigrants have a strong sense of belonging, worth, identity and are valued, contributing members of the community. Together with our trusted community partners, donors and volunteers ICA provides innovative solutions to the challenges faced by newcomers and services that range from mentoring immigrant entrepreneurs to clinical counselling supports, ensuring that our community, including immigrants, thrive and prosper.

We are looking for a Settlement Client Navigator BCNSP/SAF HAVN to be the first point of contact, navigate newcomer clients through the intake process at ICA’s Welcome Centre. Provides core components of a new BC Newcomer Services Program (BCNSP) to support BC eligible clients (permit and study permit holders, refugee claimants, displaced peoples, migrant workers, as well as naturalized Canadian citizens). Supports with one-on-one support to individuals or family units as needed. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous. BC Newcomer Services Coordinator.

What you will bring to the role:

- Minimum Grade 12 Diploma (Undergraduate Degree preferred) in related discipline on settlement/resettlement-related themes, family law, immigration and refugee studies, social work, intercultural studies, child and youth care or combination of education, training and experience.
- Direct experience with settlement/resettlement service delivery and case management.
- Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on settlement/resettlement-related issues.
- Two years’ work experience within social services, not-for-profit and/or multicultural environment.
- Proven ability to effectively navigate and utilize IT systems, software, and hardware to streamline workflows, troubleshoot issues, and enhance productivity, backed by demonstrated experience or training.
- Strong technical proficiency in leveraging workplace technology to improve efficiency, collaborate with teams, and adapt to emerging tools and methodologies to serve clients effectively and on time.
- Essential skills:

- Internet research and navigation.
- Demonstrable use of MS Office products including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and any other productivity software that supports the automation of processes and workflows.
- Basic graphic design (create posters and social media posts).
- Social media management (understanding of Facebook, Instagram, LinkedIn, Twitter)
- Basic project management and team communication tools (Google Drive, MS Teams, One Drive, Zoom).
- Proficient with MS Office and database management (iCare, CRM, OCMS, CARMIS).
- Understanding of best practices of cybersecurity for data protection, phishing prevention, and secure system use.
- Knowledge of Artificial Intelligence technology, cloud computing and cybersecurity (ChatGPT).
- Problem-solving techniques.
- Knowledge of community resources.
- Experience working with immigrants and refugees and understanding immigration issues.
- Proficiency in a settlement/resettlement language preferred, an asset would be being able to speak Persian, Spanish and/or Ukrainian.

Additional assets we value:

- A valid BC driver’s license, and access to a car would be an asset.
- Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

What we will provide in return:

- A purpose-driven organization where innovation and ideas are valued — everyone has a voice at every level of the organization
- The opportunity to use your unique knowledge and skills for purposeful work that will make a positive impact in people’s lives and our community
- A passionate and diverse team to work with and learn from with a professional development fund to support your growth
- An inclusive workplace that welcomes all perspectives and is dedicated to do their part in true and lasting reconciliation with Indigenous communities
- A strong benefits package

Contract duration: until March 31, 2026

Compensation and hours: This position starts at $27.61 per hour, Grid Level 3 Step 1, working a maximum of 35 hours per week, and requires union membership.

Location: #102 - 808 Douglas Street, Victoria, BC

We acknowledge the Coast Salish Peoples on whose territories we do our work to support immigrants and refugees. We are grateful to work and live here, and we honour the Nations who have always cared for these lands, waters and air and continue to do so today.