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Learning and Development Trainer

2 weeks ago

Ottawa, Canada Appletree Medical Group Full time

**Learning and Development Trainer - Ottawa**

**Who We Are**:
Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world rebuild access to healthcare in their own communities, and we are only just getting started. Come discover how you may join our talented team and participate in shaping the future of community healthcare

**Why You Should Join Us**:
We are looking for highly motivated and dedicated individuals to join our industry-leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast-paced environment we want to hear from you

At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community. We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, a flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development

**The Opportunity**:
A trainer provides leadership, guidance, and support to our clients and staff while providing exceptional customer service and support to patients.

Compensation: Commensurate based on education and experience.

Benefits: health, dental, health spending account, LTD and Life insurance, with eligibility beginning at 3 months of continuous full-time employment.

Location: Varies. Mobility and flexibility are required. Must have a vehicle and be able to go to all locations within Ottawa, and potentially remote sites.

Type: Full Time, based on the training needs of Appletree Medical Group. Full-Time hours with the group must be maintained to be eligible for this role. Will also provide coverage as an MA floater when not in assigned training shifts.

Scheduling: Sessions are often scheduled in advance as well as on short notice during the daytimes, evenings and/or weekends. The Trainer must fulfill all training sessions in their entirety.

**What You'll Do**:
**Leadership**:

- Act as an ambassador for the group.
- Oversee and bear responsibility for the success of the new employees and physicians at Appletree.
- Have a pleasant disposition and positive attitude.
- Be available on-site for the entire duration of training sessions.

**Training**:

- Facilitate Theory and Practical Training Sessions for new physicians. Following content outlined in Appletree University (ATU) and Canadian Health Systems (CHS) training curriculum.
- Facilitate Theory and Practical Training Sessions for new employees (i.e., Medical Assistants, Operations Managers, and Telemedicine Assistants).
- Facilitate Injections training sessions for all new employees.
- Facilitate Specialty Program Training Sessions, as needed.
- Follow the content outlined on AppletreeU and in the CHS training curriculum - Day 1, Day 2, Day 3 Provider Training. Follow all scripts and processes included in the curriculum.
- Answer questions, and provide guidance.

**Administration**:

- Liaise with the appropriate departments to schedule training sessions for new physicians and employees.
- Track, Complete and collect all Training Checklists. Provide completed checklists to the appropriate departments for inclusion in personal files.
- Liaise with Operations Team to ensure the successful integration of the physicians and employees into their clinics.
- Follow up with the appropriate departments after the physician’s and employee’s first day with feedback. This includes what went well, and areas to improve on.
- Maintain proper record-keeping for all onboarding and training documents.
- Maintain up-to-date documents for AppletreeU and act as the main administrator for AppletreeU and Coursewebs.

**Other**:

- Maintain exceptional knowledge of AppletreeU (Including Injections and Specialty Programs), Telemedicine, EMR software, and Insig.
- Assist as needed with the successful operations of the clinic while on site. This includes but is not limited to assisting at reception, the kiosk, and triaging patients.
- Other duties, as required.

It is understood that due to the nature of AMG’s business and the ongoing evolution of the industry, your title, and/or duties/responsibilities may change and evolve in accordance with the company’s needs.

**What We're Looking For**:

- Minimum 1-3 years of experience in a Trainer role (coachin