Field Service Technician

5 days ago

Bridgewater, Canada Xerox Full time

**About Xerox Holdings Corporation**We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers. **Primary Responsibilities**: - Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times. - Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. - Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum. **Skills and Qualifications**: - **Electro-mechanical experience**including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair. - Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines. - Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check. - This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components. **Here’s** what success looks like in the first 60**days**: - You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: - Comprehensive understanding of our company and customer service culture. - Clear expectations in reference to call load, territory alignment and client satisfaction. - Thorough knowledge base of the equipment and inventory needs to support your territory. - Actively and correctly completing service calls independently. **Additional Benefits**: - Substantial growth opportunities for future career development within a supportive and collaborative company culture. - Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. - Paid time off, plus holidays and personal days. LI-DS1 LI-ONSITE

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