Family & Practice Supervisor

**Family & Practice Supervisor**

**Reports to**: Operations Manager

**Location**: Edmonton, AB

**Type**: Full-time

**Hours**: 40 Hours/Week (including after-hours and on-call responsibilities)

**Company Overview**

Gateway Holistic Care Group provides culturally responsive, individualized support for persons with autism and other developmental disabilities through boutique respite homes, transitional programs, and supported living settings across Alberta, Northwest Territories, and Nunavut. Our services emphasize structured routines, emotional safety, and active engagement with family and community to foster independence and dignity.

**Mission Statement**

To help our service users thrive mentally, socially, and physically while ensuring a dignified quality of life.

**Vision**

Delivering person-centered programs that promote healthy living, emotional wellness, and full community inclusion.

**Core Values**
- **Respect** - Honoring each individual’s identity, voice, and rights
- **Trust** - Building dependable and transparent relationships
- **Security** - Promoting physical, emotional, and psychological safety
- **Integrity** - Demonstrating honesty and accountability
- **Cultural Competence** - Providing inclusive, responsive, and respectful services
- **Empathy** - Acting with compassion and understanding

**Primary Role Purpose**

The Family & Practice Supervisor ensures the provision of high-quality, person-centered family support services that meet the CARF standards of care. This includes oversight of Family Support Workers (FSWs), After-Hours Coordinators, and all family-engaged supports, ensuring planning, implementation, and quality improvement processes align with organizational policies and accreditation requirements.

**Key Responsibilities**

**Personnel Supervision & Competency**
- Supervise, coach, and evaluate FSWs and After-Hours Coordinators.
- Conduct regular performance evaluations based on job competencies and individualized KPIs.
- Ensure staff receive orientation, competency assessments, and ongoing professional development in trauma-informed care, documentation, and family support practices.
- Support staff with timely supervision and constructive feedback as part of continuous skill development and CARF-compliant supervision protocols.

**2. Individualized Family Support & Service Planning**
- Oversee the creation, implementation, and revision of Family Service Plans (FSPs) using a person-centered approach that honors family input and cultural needs.
- Ensure all support plans address strengths, risks, needs, and goals, with measurable outcomes aligned with the individual’s service agreement.

**3. Crisis Response & Safety Oversight**
- Oversee crisis intervention procedures, ensuring timely and competent response to incidents during regular and after-hours.
- Maintain documentation of all incidents and critical events in alignment with CARF and provincial standards, analyzing data for patterns and systemic improvements.

**4. Compliance, Accreditation & Quality Improvement**
- Monitor compliance with internal policies, Alberta Disability Services standards, and CARF accreditation requirements.
- Participate in internal audits and annual quality assurance reviews.
- Collaborate with the Accreditation Consultant to meet continuous improvement standards and maintain evidence of implementation.

**5. Documentation & Records Management**
- Ensure timely, accurate, and confidential documentation of all services, family communications, risk assessments, and service outcomes.
- Maintain and audit staff and client records for completeness, confidentiality, and alignment with policy.

**6. Stakeholder Engagement & Advocacy**
- Liaise with families, guardians, FSCD, Children’s Services, and other community partners to ensure coordinated service delivery and family-centered care.
- Advocate for family needs and rights, helping families navigate service systems and obtain resources.

**Required Qualifications**

**Education**:

- Bachelor’s degree in Social Work, Psychology, Human Services, or a related discipline (Master’s degree preferred).

**Experience**:

- Minimum 3 years in a supervisory or family support role within disability services or healthcare.
- Experience with accreditation processes (CARF or similar) is an asset.

**Skills & Competencies**:

- Proven leadership and team management.
- Expertise in trauma-informed and culturally sensitive practices.
- Strong organizational, communication, and crisis management skills.
- Familiarity with CareSmartz360 and documentation systems.

**Certifications**:

- Valid First Aid/CPR.
- Current Criminal Record Check with Vulnerable Sector and Child Intervention Check.

**Working Conditions & Expectations**
- Full-time hours with flexibility for after-hours supervision and on-call rotations.
- Travel may be required between service sites and for family/home visits.
- Participation in professional development and accreditation readiness