Scheduling Coordinator

1 week ago

Victoria, Canada Community Fire Prevention Ltd Full time

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, the BC Division of Onyx-Fire Protection Services Inc. is the place for you

**WHO ARE WE?**

Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. A modern company with old-fashioned values, we pride ourselves on being (and remaining) a trusted leader within the Fire Prevention industry. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

**THE OPPORTUNITY**:
We are currently seeking an individual who has a customer-centric approach to join our team As a **Scheduling Coordinator**, your role is to deliver excellent customer service by ensuring services are scheduled and dispatched in a timely, organized manner.
- Key responsibilities as a Scheduling Coordinator:_
- Strategically scheduling technicians at peak efficiency, while meeting daily and weekly targets.
- Maintain customer data/information within a proprietary software system.
- Coordinate third-party contractors when required within an approved scope of work.
- On-going collaboration with the Operations and Account Management team to meet and/or exceed customers expectations, along with continuously improving on efficient scheduling.
- Ensure all technicians are setup for success by having all resources required to complete inspections and repairs.
- Effectively communicate with internal/external parties in a timely manner.
- Maintain a safe and healthy work environment.
- Adhere to and promote Onyx-Fire’s Core Values, standards, policies, and procedures.
- Additional tasks as required.

**OUR IDEAL CANDIDATE**:
You are an enthusiastic individual seeking a career full of growth and believe in our core values. You prioritize customer satisfaction by creating connections and empowering others. The successful applicant will contribute to a flexible, and upbeat team environment that values diversity, inclusion and respect for all.- Previous experience in Fire Prevention Industry or similar role is considered an asset.
- Tech savvy - Proficient in various software programs.
- Excellent time management and task prioritization skills; Ability to manage high priority tasks simultaneously
- Exceptional communication skills including written and verbal.
- Ability to work in a face paced environment.
- Resourceful nature and ability to think critically.
- Comfortable working independently and as part of a team.

**WHAT’S IN IT FOR YOU?**
- Competitive Salary with incentive structures.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities.
- A supportive and collaborative work environment with an energetic and engaging culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, and vision care after three months.

**INTERESTED IN THE NEXT STEP TO JOIN US?**

If this opportunity sounds like the right fit for you, please submit your resume today.

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