Guest Services Agent

1 week ago

North Battleford, Canada Gold Eagle Lodge Full time

**Work Setting**:

- Hospitality industry

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service

**Work Conditions and Physical Capabilities**:

- Attention to detail
- Standing for extended periods
- Work under pressure

**Personal Suitability**:

- Dependability
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

**Long term benefits**:

- Deferred profit-sharing plan (DPSP)
- Life insurance
- Registered retirement savings plan (RRSP)

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