Front Office Manager

1 week ago

SaintLaurent, Canada ABB Full time

**Front Office Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Our mission Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunities. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative, innovative and driven. Leads HR Services operations in a respective country HR front office and drives end-to-end operations, delivering high-quality services against agreed performance targets. Responsible for people management in the respective HR front office. Also, accountable for locally meeting the globally set standards for HR Services operations and ensuring that the local legal and regulatory requirements are adhered to by the HR Services operations hub and front office of the respective country.

**Your responsibilities**:

- Defines and drives the people management strategy of the HR front office (e.g., workforce planning, training, engagement, mentoring, succession planning, incentives, and retention).
- Is accountable for end-to-end HR operations in the respective country. Delivers services aligned with global/local controls, country compliance requirements, KPIs and quality targets. Identifies opportunities for increased efficiencies through process improvements, standardization and/or automation.
- Contributes to the budgeting exercise and is accountable to manage the functional cost to meet the approved budget.
- Is responsible for the HR contact center in the respective country. Drives the enhancement of the customer experience journey, analyzes received customer feedback and manages actions accordingly.
- Contributes to planning and developing the HR Services operations strategy and roadmap and is committed to implementing the same in the respective HR front office.
- Is accountable to implement global initiatives like acquisitions, divestments, new policies, etc. in the respective country.
- Contributes to global projects by offering local expertise and knowledge (functional, technical) and supports collaboration across different functions.
- Encourages and supports cross-collaboration within HR Services operations and other HR functions to optimize processes and therewith promoting synergies.

**Your background**:

- Bachelor’s degree in human resources or management
- 10 years of experience in HR
- Experience in customer service, HR operations and related local legal and regulatory requirements
- Efficient in team and performance management
- Excellent verbal and written communications skills in French and English
- Good analytical skills
- Comfortable and able to work in a large matrix organization reporting regionally and locally
- Sound judgment and autonomy

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**:

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