Store Manager

The Danish Pastry House serves the very best Danish pastries, cakes and breads. With the most awaited launch of our Coffee Roastery, our guest will soon savour our very own coffee blends.

The company aims to create an outstanding presence in the food and retail industry. Projecting more stores all over the GTA and beyond.

We are in search for a Manager to join our team at our Shops of Don Mills location. This person will Maximize the effectiveness and profitability of the store while creating a stimulating work environment. We are looking for someone with a good sense of priorities, team management experience, ambition and who is driven by results. Are you a leader with a will to succeed? We want you on our team

Reporting Structure:
Reports to: Regional Manager
Reporting to this position: Assistant Manager, Sales Associate/Barista

Essential Duties and Responsibilities:

- Leading and managing the day-to-day store operations
- Delivering on established performance objectives and reporting progress to assess the performance of the store
- Responsible for meeting the financial monthly targets
- Adherence to the brand identity
- In-depth product knowledge and insight; ability to make recommendations to customers
- Identification of staffing needs, staff planning, and schedule development based on work demands and trends
- Recruitment and retention of staff, (Recruitment includes interviews, reference checks, and arranging background checks)
- Provide proper training to all sale staff
- Ensuring compliance with laws, by-laws, policies, including but not limited to public health, health and safety, employment, AODA, human rights. etc.
- Providing inspiring leadership to all staff
- Serving as a coach, leader and mentor to all direct reports
- Address and manage employee performance issues or concerns in a timely manner
- Commitment to the policies, processes and expectations of the company
- Position includes key holder responsibilities, opening and closing the store
- Ordering inventory and product stock; ensuring sufficient levels to meet daily demand
- Maximize loss prevention through adherence through best practices including theft-prevention protocols
- Maintaining a customer-first mindset; addressing issues and complaints identified by staff and/or customers
- Adhere to standards for store opening, closing, cash handling, and bank deposits
- Maintain and present a clean and organized store at all times

Competencies:

- Communications
- Time management
- Customer-focused
- Business awareness
- Attention to detail
- Flexibility/ adaptability
- People management
- Patience
- Team building
- Numeracy - Budgeting, profit/loss, analyzing sales reports, cash handling
- Sales leadership
- Merchandising

Skills and Requirements:

- Barista/espresso based coffee experience, 1 year or more
- Customer service focused and solution oriented
- Experience with hiring and scheduling
- Proven track record of managing successful team and meeting sales goals
- Ability to communicate clearly and professionally with customers and coworkers
- Must enjoy and be able to succeed in a fast-paced work environment
- Ability to work a flexible schedule based on store needs
- Capacity to build rapport, strong team development, motivating high performance and quality
- Strong communication skills (written, verbal and electronic)
- Management abilities to implement policies and procedures
- Familiar with health and safety and employment standards, and public health (food)
- Proven ability to solve problems and take initiative
- Ability to analyze and evaluate productivity
- Ability to intervene with candor, restraint, confidentiality and wisdom
- Excellent time management skills and able to multi-task

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- Retail management: 1 year (required)
- Barista: 1 year (required)

Work Location: One location