Retail Shift Leader

2 weeks ago

Airdrie, Canada Canna Cabana Full time

**Job description**

**Who are we looking for?**

Canna Cabana is actively seeking **Part Time Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

**Duties and Responsibilities**

  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift

**Qualifications**

  • Must have valid SellSafe and QCW to work in a retail cannabis store
  • Completion of high school and College/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • Well-defined sense of diplomacy
  • Excellent teamwork and team building skills
  • Thorough understanding of applicable health and safety legislation
  • Professional, responsive, and positive work attitude is essential

HT

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