Delivery Manager

**Company Description**
**Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

**What You’ll Do**:
Reporting to the Director, Project Management Office, the Delivery Manager will be responsible for planning, coordinating, and managing enterprise software releases across multiple business units and technology platforms. This role ensures successful delivery of releases by aligning with organizational strategy, maintaining release frameworks, and managing dependencies across projects and programs. The incumbent will leverage strong project management skills (Agile and Waterfall) to oversee release cycles, mitigate risks, ensure compliance with IT processes and governance standards.

The Delivery Manager builds and maintains trust with stakeholders, fosters collaboration across teams, and ensures that releases are delivered on time, within scope, and with mínimal disruption to business operations. Additionally, this role acts as a **Scrum Lead**, facilitating Agile ceremonies and guiding teams toward high performance and continuous improvement.

The core parts of your role will be to:

- Own the end-to-end release process, including planning, scheduling, and coordinating releases across enterprise systems.
- Defines and enforces release governance, frameworks, and best practices to ensure consistency and quality.
- Manages release calendars, dependencies, and resource allocation across multiple projects and environments.
- Coordinates with development, QA, infrastructure, and business teams to ensure readiness for deployment.
- Partners with architecture and operations teams to ensure technical feasibility and operational stability of releases.
- Oversees risk identification and mitigation strategies for releases, including rollback plans and contingency measures.
- Ensures compliance with ITIL processes, change management policies, and security standards during release cycles.
- Supports continuous improvement initiatives for release management and delivery frameworks.
- Tracks and reports release metrics, providing transparency to leadership and stakeholders.

**Project & Delivery Management**

- Develop integrated release plans aligned with project timelines and organizational priorities.
- Manages scope, quality, and communication across projects impacting releases.
- Facilitates release readiness reviews and post-release retrospectives to drive continuous improvement.

**Agile Leadership & Scrum Facilitation**

- Serves as Scrum Lead for a team contributing to release deliverables.
- Facilitates all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives while ensuring adherence to Scrum practices and continuous improvement.
- Removes impediments and fosters a collaborative environment for high-performing teams.
- Partners with Capability Owners and stakeholders to ensure backlog refinement and prioritization align with release objectives.

**Qualifications**
**Let’s Talk About You**:

- Project Management Professional (PMP) or equivalent certification; Agile certifications (e.g., SAFe, Scrum Master) preferred along with a university degree in a related field.
- Minimum 5 years’ experience in release management, project management, or IT delivery roles within enterprise environments.
- Proven experience managing complex release cycles across multiple platforms and technologies.
- Strong understanding of Enterprise IT processes, governance frameworks, and technology implementation practices.
- Demonstrated experience facilitating Scrum events and leading Agile teams.
- Excellent communication, facilitation, and stakeholder management skills.
- The ability to work in an environment where project processes and frameworks are in early stages of maturity.
- Ability to work in a fast-paced environment with shifting priorities and multiple dependencies.
- Strong problem-solving skills and ability to manage risk effectively.

**Additional Information**
**Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start o