Comm Officer Medical

COMMUNICATIONS OFFICER-MEDICAL

Reference #:2025-131

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Communications Officer - Medical

Department/Section

Operations Control Centre

Employment Status

Contract Full Time
- Salary
- Probation Rate: $30.08/hr Post-probation Rate: $38.95/hr Step 7 Rate: $48.44/hr

Location

5310 Explorer Drive, Mississauga

Posting Open Date

October 7, 2025

Posting Close Date

October 21, 2025

The Ornge Operations Control Centre (OCC) works closely with provincial hospitals, remote nursing stations, Central Ambulance Communications Centres (CACC), and other stakeholders to enable the transport of patients across Ontario.

Position Summary:
The Communications Officer - Medical (CO-Medical) position is responsible for monitoring inter-facility transfers, including ensuring proper communication links between various healthcare providers involved in the transport requirements of all patients transported by Ornge.

The CO-Medical will receive and review telephone and web medical transport requests from various stakeholders to ensure all transport requests are properly assessed for appropriate level of care requirements, triaged and documented to ensure an efficient, patient-centered delivery of our medical transport services.
- Effectively communicate with Flight Planners, Paramedics, Physicians and various allied healthcare professionals;
- Respond quickly and efficiently to emergency calls;
- Utilize exceptional interpersonal skills, courtesy, tact, and compassion when interacting with other healthcare professionals;
- Work effectively in a demanding, challenging, emergency services environment; and
- Analyze issues, develop solutions and execute plans in an individual or team oriented role.

Qualifications:

- Must be able to read, write, and speak English language fluently in accordance with the current MOH Communications Service Review Standards,
- Medical background with related experience such as paramedic, RN/RPN, emergency or clinical experience (preferred) or Emergency Telecommunications Certificate
- Must successfully pass CritiCall pre-employment testing;
- Must successfully complete the Ornge Communications Officer-Medical Orientation & Training Program including all didactic, simulation, and on-the-job training ;
- Standard First-Aid/CPR and AED Level C Certificate that is valid for at least 24 months from date of hire;
- Restricted Operator Certificate - Aeronautical (ROC-A) certificate;
- Have a strong understanding of the provincial air ambulance system and emergency services communications;
- Experience working within the Air and/or Land Ambulance Transfer System preferred;
- Proficiency with MS Outlook, Excel, Word, PowerPoint and Internet Explorer;
- Dispatch experience is a definite asset; and
- Ability to train and mentor is an asset.

Hours of Work:
Total Rewards:

- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Personal Day & Vacation entitlements are in accordance with the OPSEU Collective Bargaining Agreement.

At Ornge, we are:

- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.

You can expect us to be:

- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.

A bit about you:

- You are driven by our collective desire to make a difference.
- Excited by problem solving and excels at in-the-moment decision making.
- Teamwork has always been where you thrive.
- You are ready to put your skills into action in a fast-paced environment.

What’s next:

- All resumes are reviewed by our team and only those under consideration will be contacted.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? **Join us**.

**Ornge. Lives uplifted.