Service Manager
1 week ago
Are you passionate about Customer Service? Do you love a fast-paced environment? If you’re looking for an opportunity for a new career with an growing company, well look no further. Our service department at WPM in Westlock is looking for a dedicated Service Manager to lead and grow our service team
WPM is a part of the Precision Design and Manufacturing Group of companies and offers,
- Competitive Wages
- Training and Advancement Opportunities
- Health, Dental and Life Insurance
- Employee Referral Bonus Program
- Employee pricing and Discounts
**Responsibilities**:
- Lead and train service teams on all processes from check in to check out
- Hands on training with advisors on communicating with customers
- Monitor and ensure service team training is up to date with manufacturers
- Ensure staff remains on tasks and all departments remains in great shape
- Continuously work at monitoring and reducing cost inefficiencies with attention to KPI’s
- Oversee all work in progress
- Manage employee and customer scheduling
- Dispatch and work with Technicians on quality control
- Responsible for hiring and growing the service department to the next level
- Be able to work in a fast pace environment
- Demonstrate a great teamwork
- Have relevant customer service and management experience
- Be detail orientated
- Be customer focused
- Parts Department knowledge is also an asset
- Have a valid drivers license (boaters license a bonused asset)
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
All customers and employees are required to abide by AHS Safety Rules and Regulations.
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