Night Auditor

1 week ago

Toronto, Canada Le Germain Maple Leaf Square Full time

**Workplace**:Le Germain Maple Leaf Square
- **Reporting to**: Guest Services Manager
- **Status**: Full time (permanent)
- **Schedule**: Overnight, Shift work based on weekly schedules, weekdays and weekends

You are a dynamic night owl, you show initiative and acute organizational skills, you love learning, you are people-oriented, you have an exceptional disposition, and you enjoy working with a passionate team: this job is for you

**WHAT WE OFFER**:

- Overnight premium
- Onsite overnight parking
- Group insurances paid 50% by the employer
- Access to the hotel gym according to occupancy
- Employee referral program
- Employee Assistance Program for team member and their family
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada

**JOB SUMMARY**:
Under the supervision of the Guest Service Manager, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and correct all errors. The Night Auditor is responsible for all emergencies during his work shift. In addition, the Night Auditor takes care of all Guest Service Agent responsibilities occurring during the night shift.

**YOUR ROLE**:

- Provide an exceptional level of customer service
- Check in and out guests, answer phones and take reservations
- Respond to guest comments, requests and emergencies
- Execute accounting tasks related to night audit:

- Reconcile accounts
- Balance cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Prepare night audit reports and forward to Management
- Ensure on-site security of property and guests overnight
- Report follow-up to the team members on the next morning shift
- Be discreet and respect confidentiality in regards to guests
- Any other needed task as requested by Management

**YOUR PROFILE**
- Previous Night Audition Experience an asset
- Experience with hotel Property Management Softwares (Opera PMS an asset)
- Excellent English oral and written. A second language (preferably French) an asset
- Able to manage unpredictable situations showing creativity and professionalism
- Good problem-solving and organizational skills, ability to multitask, sense of responsibility, initiative and autonomy are essentials
- An eye for detail and job well done

**Benefits**:

- Dental care
- On-site gym
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Night shift

Licence/Certification:

- driver's license (preferred)

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