Outreach Support Worker, Community Mental Health

Salary range: The salary range for this position is CAD $29.83 - $32.31 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We are currently looking to fill a
**Full Time** opportunity for a
**Outreach Support Worker, Community Mental Health** located in
**Burnaby, BC**.

**Come work with us**

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Detailed Overview:
Reporting to the Care Coordinator, as a member of a Mental Health & Substance Use Services (MH&SUS) multidisciplinary team, the Outreach Support Worker provides outreach community based support services, assists in mental health and substance use treatment, provides life skills training, coaching, advocacy and support to clients experiencing mental health, behavioral, and developmental problems and to their caregivers/families, in accordance with an established plan of treatment/care. Motivates, assists, and instructs clients with the activities of daily living, reports clients' progress and condition, including reactions to medications.

**Responsibilities**:

- Observes, interviews and assesses client behavior to identify problems and needs, soliciting client feedback, inquiries, and complaints; responds to client needs as appropriate.
- Encourages and promotes independence and self-sufficiency for clients and their caregivers/families; develops short-term strategies to deal with various situations.
- Provides feedback and suggested recommendations to the treatment plans within established guidelines.
- Documents the care requested and progress made in the communications books; maintains client records.
- Reports regularly to the multidisciplinary team on the condition, behaviour, performance, progress, and care needs of clients and their caregivers/families.
- Provides support services, coaching and behavior modeling for the client and their caregivers/families to assist with the development of physical, social, emotion and life-skills, including all activities of daily living, interpersonal skills, meal planning and preparation, and household and budget management.
- Consults and works cooperatively with community agencies and families to maintain coordination in the service and treatment process.
- Acts as an advocate for the client in dispute situations by responding to and/or coordinating response to problems regarding landlord-tenant issues, financial assistance, or accessing community resources and housing, and developing workable solutions that meet the needs of the client.
- Observes and supports individuals in appropriate medication management, in accordance with the plan of treatment/care and established policies and procedures.
- Observes and monitors clients in accordance with plan of treatment/care, assesses and responds in potential emergency or crisis situations in accordance with established procedures i.e. call 911. Provides feedback and recommendations to the treatment/care plan, including strategies to resolve situations, and referring for professional intervention, as required.
- Documents client progress to maintain permanent record of client activity according to established methods and procedures.
- Participates in providing substance use treatment, home fin