Room Attendant/housekeeping

**Room Attendant - Job Description**

**Title**

Room Attendant

**Reports To**

Housekeeping Manager

**Summary**

The Room Attendant will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The Room Attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

**Core Competencies**
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**Job Duties**
- Efficiently cleans assigned number of rooms per day keeping within departmental standards.
- Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
- Ensures all assigned areas are kept clean, safe and hygienic.
- Ensures additional cleaning programs are undertaken as directed and to the performance standards required.
- Packs and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
- Ensures housekeeping trolleys are neat and tidy at all times.
- Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
- Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner.
- Takes personal responsibility to ensure maximum guest satisfaction at all times.
- Places all soiled linen in appropriate storeroom as soon as removed from guest room.
- Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
- Secures guest rooms, ensuring all doors and windows are closed when room clean is complete.
- Completes start and finish times for each room cleaned on worksheet.
- Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times.
- Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
- Ensures grooming, hygiene and safety procedures are maintained according to Policy and procedures.
- Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures.
- Promotes and encourages a strong team work ethic.
- Attends departmental briefings, training, meetings etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on.
- Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests.
- Strips and remakes beds with Fresh Linen in every room
- Empties wastebaskets and ashtray (if Used) - replace ashtray in all smoking rooms
- Wipes all window sills, doors, and walls when needed, as well as light switches
- Vacuums every room. spot cleaning stains
- Dusts all furniture and fixtures - including headboard, lamps, and desk mirror.
- Reports any maintenance issues including burned out light bulbs
- Puts stationary in folder along with pens and places in desk drawer
- Make sure both telephone books are stored underneath night stand as well as internet cable (neatly tied up) in desk drawer
- Wipes mirrors and all vanity fixtures down in bathroom
- Checks heating and air condition thermostat
- Makes sure alarm clock is not set for alarm
- Check under bed, drawers, and closet for left behind articles and or trash.
- Changes mattress pads, blankets, or bedspreads when needed
- Cleans and Sanitizes toilet - and around toilet/behind toilet - sanitizes showers and or tubs - removes all mildew and soap scum
- Wipes down shower curtain - replaces when needed
- Cleans sink and fixtures
- Removes all hair from bathroom floor as well as cleans bathroom floor with cleaning agent
- Restocks all terry, soap, glasses, comment cards, coffee and other room amenities
- Clean coffee pots when needed, - ensures pots are plugged in
- Vacuums hallways as directed
- Responsible for neatness and organization of housekeeping areas
- Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks etc.
- Remove trash to service area and place in trash can provided
- All dirty dishes or glassed need to be placed in bus tub in service areas
- Clean and sanitize phones - make sure the card on the phone is in good shape - replace if needed
- Arrange furniture following use by guests
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets) as required
- Performs other duties as required

**Requirements**:

- A secondary school diploma is preferred
- 1 year of experience as a ro