Customer Service

1 week ago

Quebec City, Canada Driven Brands Full time

Company:Driven Brands

PH Vitres d’Autos laisse sa marque dans le domaine de la vente, la distribution et l’installation de vitres automobiles depuis plus de 50 ans déjà PH Vitres d’Autos comprend quatre divisions incluant des entrepôts en Ontario (Nationwide AutoGlass), au Québec (PH Vitres d’Autos) et dans les Maritimes (Atlantic Windshield Distributors et Brunswick AutoGlass). En ce sens, VitroPlus Ziebart, UniglassPlus Ziebart, Star AutoGlass, Go Glass Accessories, Docteur du Pare-brise ainsi qu’une pléiade de bannières de carrosserie et de regroupements de concessionnaires automobiles comptent chaque jour sur l’efficacité de PH Vitres d’Autos. PH Vitres D’Autos fait également partie de la grande famille Driven Brands une entreprise publique avec près de 5000 employés en Amérique du Nord et plus de 4200 succursales.

**Description de l'emploi**:
**Customer Service & Retail Front Desk Associate - Experienced & Entry Level Positions Available**

**Are you a people person? Do you love helping others? Motivated by results?**

If so, here is good news for you Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates

**Experience is VALUED **

Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*

**but no experience REQUIRED**

Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals

**PAID TRAINING AVAILABLE**

We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr*

**What our Customer Service Reps love about Auto Glass Now**:

- Full-time & part-time schedules are available
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees

**As a Driven Brands Auto Glass Customer Service Rep, your job will be to**:

- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude

**All our CSR’s need to meet the following requirements**:

- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
- Bilingual (Spanish) proficiency is a plus
- Prior phone or call center experience is a plus
- or more in markets with a higher cost of living

LI-DNI

DBHVOL

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