Quality Assurance Assessor

**Job ID**: 48083

**Job Category**:Buildings, Property Operations & Real Estate

**Division & Section**:Toronto Building, Customer Experience, Plan Review, Inspections and Strategic & City-Wide Priorities

**Work Location**:Etobicoke Civic Centre, 2 Civic Centre Court, Scarborough Civic Centre, 150 Borough Dr., City Hall, 100 Queen St W., North York Civic Centre, 5100 Yonge St.,

**Job Type & Duration**:Full-time, 4 Permanent Vacancies

**Salary**:$93,734.00 - $123,449.00, PSG TM2530, Wage Grade 6.5

**Shift Information**: Monday to Friday, 35 Hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 4

**Posting Period**: 26-Feb-2025 to 19-Mar-2025

**Toronto Building** has a bold ambition to become a modern, client-centric regulator that helps the City achieve its strategic objectives through partnership, innovation and regulatory excellence. As Canada's largest municipal building regulator, the Division is critical to Toronto's success and prosperity. Its core services include issuing building permits and inspecting construction, to ensure that Toronto's built environment is safe, accessible, and sustainable. These services also play a critical role in delivering many of Toronto's city-building priorities, including affordable housing.

In the role of **Quality Assurance Assessor and Trainer**, you will be responsible for assessing and ensuring that quality assurance practices are consistent and compliant with established Divisional standards, policies, and procedures. Reporting to the Program Coordinator Quality Assurance, you will audit employee performance, monitor quality assurance, support the development of and facilitation of staff training, in addition to supporting the development and implementation of Toronto Building's Quality Assurance program and tools for an assigned section.

**Major Responsibilities**:

- Supports the Program Coordinator Quality Assurance, Management Team and Divisional Working Groups while collaborating with Quality Assurance staff across sections within the Divisional governance framework to coordinate Divisional programs.
- Enhances quality assurance processes by providing advice to management, preparing internal audits across various processes and supporting the development of new quality assurance tools.
- Supports the ongoing improvement and maintenance of training programs by identifying necessary updates, recommending staff development needs, and assisting in the coordination and facilitation of training to align with industry standards and regulatory changes.
- Supports the Program Coordinator Quality Assurance in the identification, development, and maintenance of program standards, policies, and service directions to improve operational efficiency and effectiveness in the assigned section.
- Develops and implements detailed plans and recommends policies regarding program specific requirements.
- Identifies gaps from internal audit findings and provides recommendations to Program Coordinator Quality Assurance. Works with Divisional Working Groups on complex organizational change initiatives to help create a work environment and structure that facilitates and promotes a culture of continuous improvement, accountability, and organizational excellence.
- Manages assigned projects ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning.
- Conducts research into assigned section ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government. Identifies best practices and promotes the same.
- Conducts field audits associated with assigned section to evaluate and determine adherence to Divisional policies and procedures, legislated requirements, and makes recommendations based on findings.
- Enhances the Division's control framework and ability to meet its risk management requirements in key business processes by providing appropriate training, education, and information to staff on risk and control issues, as well as effective management principles/practices.
- Assesses, documents, and reports employee performance, non-compliance, breaches of standards and other findings to management and makes recommendations for resolution which could impact employee's employment. Works in collaboration with Management to take corrective action as required.
- Conducts periodic review of records/reports to determine timeliness, completeness, and adherence to standards for confidentiality and security of records. Accesses confidential performance related data from the Division's integrated work management system.
- Identifies below standard performance that creates a liability for the City and prepares reports recommending actions that include staff training to prevent re-occurrence.
- Mentors and provides consultation to staff in assigned section on policies and procedures and other qualit