Print Services Specialist

**Competition No**: 44267
**Salary Range**: $2,653.85 - $3,231.58 Bi-Weekly / $ 69,000.10 - $84,021.08 Annually (PR 14)
**Position Status**: Permanent

**Benefits**: Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension
**Location**: DARTMOUTH
**Department**: Cyber Security & Digital Solutions
**Union Status**: NSGEU - NSPG
**Closing Date**: 10/15/2024 (Applications are accepted until 11:59 PM Atlantic Time)
ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)
At the Department of Cyber Security and Digital Solutions (CSDS), we prioritize people and are dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys, ensuring that digital services are user-centered, efficient, and impactful for all Nova Scotians.
We don't just implement digital solutions; we navigate the complexities of digital transformation by modernizing outdated systems and ways of working. Our role is to make a real difference by ensuring that our digital services are accessible and user-friendly.
At CSDS, we celebrate diversity, inclusion, and belonging. We recognize that the people who use government programs and services come from all walks of life, and it's essential that we reflect the communities we serve. We are committed to creating an environment where diverse perspectives and experiences are valued, and where all talent can thrive. By embracing these values, we deliver better, more accessible, and inclusive public services.
The Mission
As a Print Services Specialist with CSDS, you will design, implement, and deliver secure services; you will provide support in a 24/7 operational environment for critical digital services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and IWK Health. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:
Supporting end users in a prompt, polite and friendly manner.
A strong self-motivated team player with the ability to work independently.
Flexibility to work after hours when required.
Analytical thinking with strong troubleshooting skills.
Practice good judgement and make decisions under pressure.
Ability to remain positive and maintain a high level of confidence in own abilities.
Who You Are
You are passionate about people's service experience and want to help build solutions as well as resolve technical problems and requests over the phone, in person, and through our ticketing system. You enjoy supporting a 24/7 environment for critical services, working as part of a team, and going the extra mile to provide an amazing user experience. You thrive on supporting a diverse client base. You are flexible and available to work night shifts and on-call rotations.
You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.
Your Role & Its Impact
As a Print Services Specialist with the Department of Cyber Security and Digital Solutions, you will provide support in a 24/7 operational environment for critical digital services supporting government and health care. You will support government departments, agencies, boards, commissions and offices, as well as Nova Scotia Health and the IWK. You will participate in projects and initiatives that improve the lives of the citizens of Nova Scotia - you will make a difference
You will support clients directly with more complex issues that cannot be resolved at Tier 1. You may be the first point of contact for clients and represent the front face of the organization. You will be Tier 2 support providing technical guidance and assistance to your peers in Tier 1 and collaborating across all support tiers. You will be responsible for ensuring the availability and security of digital solutions and their underlying infrastructure by planning and leading maintenance and upgrade activities. You will develop procedures and processes with a focus on continual service improvement. You will build effective, collaborative, high impact relationships with clients, peers, colleagues, and management characterized by mutual trust and respect.
**Other Responsibilities of a Print Services Specialist**:
Ensure the consistent and reliable availability of print devices and related infrastructure for our health clients.
Timely deployment of our print devices and related supporting configurations, including the physical deployment of print devices into health facilities.
Play a key role in suppor