Service Administrator

_Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Are you a detail-oriented professional with a passion for numbers and knack for organization? If you answered '_**YES**_' to all of these, then we are looking for _**YOU**_ _to join the team as our new _**Service Administrator.**_

**Smith and Long** is the fastest growing, large scale, multi-trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company.

Here at Smith and Long, the opportunities to take on new challenges are endless. With an entrepreneurial culture focused on growth and happiness, our atmosphere naturally enables each and every member of our team to exercise autonomy on the job along with the help from a supportive team. Furthermore, with STRETCH being one of our main core values, we are committed to providing you with a unique work experience that will allow you to take on new obstacles, while at the same time, leveraging your current skills and knowledge.

In this role, you will work closely with our Service Manager at our Markham Head Office. This position is classified as associate level with the opportunity to develop into a more advanced role (Service Coordinator) in the future.

**DUTIES & RESPONSIBILITIES**:

- Guide the billing process for service calls and small projects
- Promptly produce and submit work orders and invoices to suppliers or subcontractors for assigned jobs
- Create work order/job numbers and assigns to technicians or subcontractors
- Being the key point of contact with customers and technicians on small projects and escalating issues to Project Managers as required for all administrative paperwork
- Handling all the documentation requirements associated with the smooth and successful execution of service calls and small projects
- Provide administrative coverage for other service team members as required

**WHO YOU ARE**:

- An individual with at least One (1) year of billing experience (ideally in the **Skilled Trades/Service **industry)
- An quick thinker with exceptional attention to detail and a knack for working efficiently, even under pressure.
- Self-motivated and able to stay focused and productive when working independently.
- A team player who thrives in collaborative environment, contributing toward shared goals with multiple stakeholders.
- Highly organized, with strong proficiency in tools such as Outlook, Excel, and Word to maintain efficiency and accuracy.
- Possesses excellent communication and interpersonal skills, both verbal and written, enabling clear, concise, and professional interactions with colleagues and clients.

**WHAT WE OFFER**:

- Competitive pay
- Opportunities for job rotation and career progression
- Extended health benefits, vision, and dental care
- RRSP Matching program
- Discount gym membership + phone plans
- Company events
- Free on-site parking

If you are a **DRIVEN** and **AMBITIOUS** individual that is willing to learn and grow within a company, this position is for **YOU**

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Confirm your resume is uploaded as a PDF.

**Experience**:

- Skilled Trades: 1 year (preferred)
- Billing/Invoicing: 1 year (required)

Work Location: In person