Onsite Service Technician

1 week ago

Ottawa, Canada Xerox Full time

**PRODUCTION SERVICE TECHNICIAN** We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Production Service Technician to delight our customers. **This opportunity would be for a client site requiring 24x7 coverage which means flexibility working a 1st, 2nd and 3rd shift on a rotational basis as well as evening and/or weekend availability is needed.** **PRIMARY RESPONSIBILITIES**: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction. - Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment. - Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. - Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment. - Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices **SKILLS AND QUALIFICATIONS**: - ** Senior Electromechanical experience, **including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or **Military or Veteran**. - ** Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines. - ** Valid driver's license, appropriate insurance coverage, and a clean driving history. **A Motor Vehicle Record (MVR) is included in our technician background check. - ** This is an extremely active position that requires the **ability to lift 50 pounds**,** walking, standing, squatting, bending, and driving for over 50% of the workday**. Safety is our top priority, especially around electrical components. **Here’s what success looks like in the first 60 days**: You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: - Comprehensive understanding of our company and customer service culture. - Clear expectations in reference of call load, territory alignment and client satisfaction. - Thorough knowledge base of the equipment and inventory needs to support your territory. - Actively and correctly completing service calls independently. LI-CB1

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