Remote Animal Care Assistant

3 days ago

Burlington, Canada VetWise Full time

**Smart.Vet is Now VetWise** As of August 1, 2025, Smart.Vet became VetWise. While our name has changed, our mission and team remain the same. We're still the trusted company you know, just with a fresh new look and name that better reflects who we are and where we're headed. **About Us**: VetWise is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. **We’re not here to compete—we're here to collaborate**. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. **The Opportunity**: VetWise is currently seeking a remote **Animal Care Assistant (ACA)** to join our remote team in **Ontario**. This is a **part-time position** with a primary focus on weekend coverage, ideal for those seeking supplemental income, students, or individuals passionate about client care in the veterinary space. Our ACA team plays a vital role in supporting clients and our veterinary teams during live consultations by delivering excellent customer service and ensuring seamless virtual experiences. **Your Role**: - Support clients during virtual consultations by assisting with follow-up tasks - Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team - Coordinate in-person care by locating suitable clinics for patients who require hands-on treatment - Accurately document interactions and updates within our internal system for continuity of care - Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support **Our Requirements**: - Previous experience in a veterinary clinic or animal care setting - Previous experience as an RVT but are no longer registered is an asset - Strong communication and customer service skills - Ability to multitask and stay organized in a remote setting - Pharmaceutical knowledge is an asset - Must be comfortable using technology (Google Suite, chat tools, Slack, etc.) - Based in Ontario with a quiet, dedicated home workspace and reliable internet **Why Join Us?** - Work remotely from anywhere in Ontario - Be part of a mission-driven, people-first team - Flexible scheduling with mínimal weekend commitment - Support the veterinary community without burnout **Schedule**: - Mainly weekend shifts but some weekday shifts available. **Location**:Remote - Ontario-based **Compensation**: $20 per hour

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