Bookstore Retail Floor Supervisor

Staff - Union
Job Category
CUPE 116
Job Profile
CUPE 116 Salaried - Bookstore Retail Floor Supervisor
Job Title
Bookstore Retail Floor Supervisor
Department
Retail Sales | UBCV | Bookstore | Student Housing and Community Services
Compensation Range
$5,641.00 - $6,053.00 CAD Monthly
Posting End Date
December 15, 2024
**Note**: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
This level is a senior supervisory position which assists the Store Manager in the administration and operation of the retail sales floor. Primary responsibilities include all aspects of the daily operation of the shopfloor including coordinating retail sales, supervising the sales staff, monitoring and enhancing customer service, coordinating the merchandising and maintenance of the retail floor, supervising the online orders desk, supporting with special events, maintaining in-stock inventory integrity, training, coaching and supervising retail floor merchandising staff, and being a liaison with the Buyers and support areas of the store.
Organizational Status
Reports to the Store Manager. Generally, assists in the supervision and direction of a large number of full-time and part-time staff, and specifically directs activities of the retail floor team.
Work Performed
**General Duties**:
Supervises the retail sales floor staff by coordinating the staff scheduling for the retail floor to ensure appropriate staff coverage at all times, motivating and coaching staff to improve performance, and participating in the recruitment process;
Coordinates retail floor probationary reviews and developmental reviews and makes recommendations to the Store Manager when action is required;
Contributes to generating sales on the retail floor by demonstrating proper selling techniques, providing sales training to staff and assisting the Manager in developing programs to reward sales achievement;
Monitors customer service standards on the selling floor to ensure that the standards are maintained and handles customer relations issues and problems by initiating appropriate action;
Monitor customer service and store merchandising standards and suggests ways to improve these standards;
Coordinates special events in the store including arranging for special displays, equipment (av, tables, chairs, etc.) and extra staff as required;
Monitors inventory levels and supervises inventory control. Participates in the counting and documentation of annual inventory;
Authorizes special prices and/or quantity discounts on quantity sales; authorizes mark-up, mark-down and transfers of stock; consults with Buyers as required to address unusual any requests;
Recommends new and revised systems and procedures as necessary;
Maintain strong relationships and communication with Buyers with regards to in-stock integrity and procurement of ongoing general merchandise and seasonal product assortments. Also liaises with the warehouse staff to ensure that the appropriate products are available for sale, works with the Buyers to coordinate tradebook returns and to complete merchandising projects such as the placement of shelf tags each term;
Maintains current knowledge and expertise in retail industry by attending trade shows, conferences and related seminars;
Assists Store Manager in establishing goals and objectives for the retail floor; participates in long-range planning, the development of the store's marketing strategy and the development and review of store policies and procedures;
Work with the Manager on the development of training programs; provide ongoing training and development for the retail floor staff in the areas of selling skills, customer service, product knowledge, merchandising and new equipment and procedures. This includes facilitating and coordinating the training programs as appropriate;
Maintains vigilance at all times to ensure the safety of staff and customers and security of University property. Reports any unusual occurrences affecting security or safety to Supervisor;
**Online Desk**:
Coordinates the fulfillment and picking of online orders at the online desk. Ensures proper verification, documentation and billing of orders;
Monitors back-orders and expedites, cancels order or provides alternatives to customers as appropriate;
Ensures order database is maintained accurately for marketing and audit purposes;
Assists satellite Bookstores with their order fulfillment operations as required;
Liaises with other Bookstore departments to ensure online information is accurate;
Coordinates order returns process;
Performs basic troubleshooting of order ful