Marine Operations Manager

**Location**: Hodder Tugboat, 16031 River Rd, Richmond, BC, Canada

**Employment Type**:Full-time

**Work Schedule**:

- 7 days on, 7 days off after training
- Monday to Sunday, 5 am to 5 pm in the office during your work week
- Available to take calls in the evening as needed

**Company Overview**:
Welcome to Hodder Tugboat Co. Ltd., a customer-centric and distinguished marine towing company with a rich history dating back to the early 1900s. Based in Richmond, B.C., we have been proudly serving the British Columbia coast and its navigable waterways for three generations.

Primarily catering to the forest industry, Hodder Tugboat specializes in the transportation of logs, lumber, and related products. Moreover, our versatile services also support diversified sectors such as short-sea shipping, aggregate, bunkering and general bulk cargo.

Our skilled team of 65 professionals operates a fleet of 12 tugboats and four crew boats, complemented by extensive waterlot leases for log storage. The strength of our organization lies in the experienced management team, who ensures that our customer-focused approach remains at the forefront of our operations.

Hodder Tugboat places utmost importance on safety and adhering to high industry standards. As a member of BC Forest Safe Council, we conduct annual safety audits and continuously work on enhancing our safety measures. This dedication to exceptional customer service and strict safety standards has enabled us to maintain a high safety rating.

As the industry continues to evolve, Hodder Tugboat remains steadfast in our dedication to providing top-quality service to both existing and future clients along the coast we hold dear. Trust in our expertise as we navigate the dynamic waterways of British Columbia and contribute to the growth and prosperity of the region we proudly serve.

**Our Purpose**
Make a Positive Impact. Everyday.

**Our Mission**
To Exceed Industry Expectations by Serving with Passion, Integrity, and Care For One Another.

**Our Vision**

**Our Guiding Principles**

**1. Treat Others with Dignity and Respect**

For one another and our planet. Approaching our personal connections and the world in which we operate with dignity and respect sets the foundation for our relationships and communities to flourish.

**2. Embrace Diversity and be Inclusive**

Embracing diversity makes us stronger as an organization. Opportunities at Hodder Tugboat exist for talented individuals from all walks of life. We strive to create an environment whereby all team members feel accepted, supported, and valued.

**3. Lead with Entrepreneurial Drive**

Our teams recognize opportunities to strengthen our organization and employ creative and intelligent solutions to get the work done.

**4. Promote Individual Growth and Development**

We encourage all our team members to develop and enhance their skillsets by advancing their marine education through established academic institutions.

Never reluctant to try something new, we collaborate to create innovative solutions which move our operations forward and champion process improvement.

**6. Operate with Integrity**

At Hodder we understand the importance of integrity being the cornerstone of our decisions. When we lead with integrity, trust is built and nothing is a more critical component to building a high performing and resilient team.

**7. Practice Safety. Work Safely.**

We value safety over production in our pursuit of business excellence. We have a history of achieving results with a zero-blame approach towards establishing accountability, continuous improvement, and fostering a meaningful safety culture. Nothing is more important than returning home safely.

**Job Summary**:
As a Marine Operations Dispatcher, you will play a crucial role in coordinating and managing the efficient movement of log booms and barges to and from local lumber mills and storage grounds. You will work closely with our skilled tugboat crews, communicate with customers, and utilize industry-specific software to ensure smooth operations and customer satisfaction.

**Key Responsibilities**:
1. To work with customers to take orders and communicate regarding storage of logs and movement of logs to create friendly, comprehensive communication with realistic targets for completion of all barge movements, log yarding and log towing. Communication must be extremely transparent and professional at all times.

2. To dispatch all work in accordance with the weather, tidal conditions, crew ability and vessel capability to ensure safe work practices and targeted weekly profitability.

3. To seek to build relationship with all customers by giving attention to their needs.

4. To assist the General Manager in communicating opportunities to applicable customers.

5. To seek to recognize, identify and suggest alternative ways of gaining efficiency while safely carrying out existing work on logs and barges.

6. To seek ways to improve customer(s) efficiencies a