Logistics & Order Management Specialist

1 week ago

Mississauga, Canada Nustef Baking Ltd. Full time

**THE COMPANY**:
NuStef Baking Ltd. is a Canadian food manufacturer known across North America for its unique line of specialty, artisan style cookies and crisps. NuStef produces a unique Italian style waffle cookie branded Reko pizzelle and artisan crisps under its Kii naturals and The Crisp Bakery brands. We also produce private label for some of the largest retailers in North America. We bake our products fresh to order and our cookies are sold primarily in the in-store bakery department and our crisps are sold primarily in the deli department or specialty cracker section at most regional and national retailers.

Department: Operations

Reports To: Director, Supply Chain

**JOB SUMMARY**:
Reporting to the Supply Chain Director, the Customer Service Representative facilitates the completion of customer orders both on time and in full by ensuring all customer orders are accurately entered into both planning spreadsheets and the ERP system, creating shipping documents, tracking orders, reporting KPI’s and supporting our broker network, our sales team, demand planning, coordination of logistics, production, and shipping.

**DUTIES AND RESPONSIBILITIES**:

- Entering orders into the system validating accurate lead times, product offerings, pricing, shipping addresses, shipping dates and customer requested delivery dates.
- Coordinating freight services with our logistics provider.
- Providing support cross-functionally with Proof of Delivery (POD) documentation and other supporting information to facilitate timely and correct billing and dispute resolution.
- Preparing pick list, dispatch notices, BOLs and Customs Documents for the shipping department and carriers.
- Escalating issues to production, procurement and customer account managers in a timely manner.
- Monitoring Key Performance Indicators, reporting progress monthly and making corrections to process as required to achieve and maintain established standards.
- Maintaining current and accurate logs and records of all activities.
- Cross-training within the supply chain department to act as backup and support for procurement and demand planning.

**QUALIFICATIONS**:

- Minimum 2 years of experience in Customer Service and Order Entry in a fast paced (high volume) environment.
- Outstanding communication skills (English - both written and verbal)
- Excellent data entry skills with emphasis on accuracy and proficiency using Excel, Word, Outlook and other Windows based programs.
- Working knowledge of ERP systems (preferably Syspro)
- Strong relevant education in business or sales.
- High capacity to multi-task with strong organizational skills and a desire to deliver results.

**WORKING CONDITIONS**:

- Busy office setting.
- Occasionally exposed to plant environments, noise, dust, and various aromas of baked goods.
- Repetitive work using computer, telephone, and other office equipment.
- Changes to start/end times may be required based on operational needs.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- MISSISSAUGA, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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