Lead Guest Experience Expert

**Lead Guest Experience Expert**
- (tasting room/tap room supervisor)_

**Mission Statement**:
“ To lead and inspire a team in delivering exceptional wine tasting experiences to our guests, while fostering a welcoming and educational environment that showcases the unique qualities and heritage of our wines. Through effective communication, training, and collaboration, we aim to exceed our customers' expectations, build lasting relationships, and promote the growth and success of our winery.”

**Responsibilities of a Lead Guest Experience Expert**:

- Making sure our guests have an amazing experience and helping the team do the same
- Creating a fun and welcoming vibe that celebrates NB's wine culture
- Sharing interesting info about our wines, history, people, philosophy, vineyard, and cellar practices to make our guests' visit more memorable
- Finding cool ways to work with local businesses to grow our community
- Chatting with guests and the team to get feedback and ideas, then sharing them with management
- Helping the team with their purchases and discounts
- Supporting your teams personal and professional growth
- Being a role model for how to do things right at the winery
- Keeping up with all the latest news and happenings using our communication tools
- Speaking up and contributing during meetings with the management team
- Making sure everyone on the team is on track with their schedule and showing up on time
- Getting guests and the team excited about upcoming events and experiences
- Works according to Magnetic Hill Winery’s Employee Handbook
- Handling any issues that come up with guests in a friendly and professional way, and showing the team how it's done
- Representing Magnetic Hill Winery at external winery events when needed
- Looking sharp and professional every day, while still being approachable and friendly

**A day in the life**:

- Get everything set up for a great day of tastings, making sure we have all the glasses, plates, napkins, and other stuff we need, and that the room looks clean, tidy, and inviting.
- Take a look at the reservations and plan out how many seats we'll need, so we can be ready for our guests
- Be the go-between for the bar and kitchen, delivering orders to our guests and making sure they have everything they need
- Tell our guests all about our amazing wines and what makes them so special and unique
- Stay on top of the menu and let everyone know if we're running low on anything or if there are any changes to the dishes
- Help create a happy and positive vibe for the team and our guests by working together and having fun
- Make sure we're handling all our transactions accurately and correctly, and that the cash drawer is balanced at the end of the shift
- Follow our standard procedures for getting things done, so we can work efficiently and smoothly
- Keep things moving quickly and efficiently during the day
- Decide who's going to work where and which tables they'll be responsible for, so we can all stay on top of things
- Make sure we've done all our opening and closing tasks
- Write up any incidents that happen during the day
- Be a team player and help out wherever we're needed, whether it's in our department or somewhere else in the winery

**Preferred**:

- Bilingual (French and English) or multi-lingual
- Love dogs (Magnum and Brix our Australian Shepherds are around for lots of cuddles)
- High school diploma or GED

**What you bring**:

- A love for wine
- Able to work well with others and can also get things done solo, all while producing great results. Whether as part of a team or on their own, you’ll never compromise on quality.
- Self-motivated, entrepreneurial spirit with a high energy level
- Available to work evenings, weekend and holidays
- Willingness to complete the Responsible Beverage certificate training
- Willingness to complete Food Safety Certification
- Willingness to complete WSET certification
- Physically fit to meet requirements of lifting 35 lb-50 lb cases of wine, standing for long periods in various environments
- Be at least 19 years of age
- Safely adhere to public health and Covid policies and guidelines to maintain a safe environment

**What’s in it for you**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Job Types**: Full-time, Part-time, Casual, Seasonal

**Salary**: $16-$20 per hour + tips*

*all tips are divided equally between all tasting room staff

**Job Types**: Full-time, Part-time, Permanent, Casual, Seasonal

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Tips

Application question(