Current jobs related to Field Service Advisor Iv - Richmond - Rivian Automotive

  • Full Time Service Advisor

    1 week ago

    Richmond, Canada Accurate Truck Service Ltd. Full time

    **SERVICE ADVISOR REQUIRED**for a Heavy Duty Truck & Trailer Repair Facility in Richmond area. This is a permanent full time position. **COMPENSATION**: - Competitive wages based on experience in the industry - Health Benefit Program - RRSP program **SOME OF THE RESPONSIBILITIES INCLUDE**: - Front line customer service - Liaison between customer and...

  • Field Service Technician Iv

    2 weeks ago

    Richmond, Canada Rivian Automotive Full time

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably...

  • Service Advisor

    1 week ago

    Richmond, British Columbia, Canada Go Auto Full time $40,000 - $80,000 per year

    Job DescriptionService Advisor – No Evenings, Great Pay, and Real Career GrowthIf you've got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fitJaguar Land Rover Richmond is a BUSY dealership. This means steady traffic, strong support, and a ton of opportunity for Service Advisors who...

  • Service Advisor

    1 week ago

    Richmond, British Columbia, Canada Go Auto Full time $60,000 - $90,000 per year

    Job Description:Service Advisor – No Evenings, Great Pay, and Real Career GrowthIf you've got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fitJaguar Land Rover Richmond is a BUSY dealership. This means steady traffic, strong support, and a ton of opportunity for Service Advisors...

  • Service Advisor

    15 hours ago

    Richmond, British Columbia, Canada Go Auto Full time $60,000 - $80,000 per year

    Job DescriptionService Advisor – No Evenings, Great Pay, and Real Career GrowthIf you've got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fitJaguar Land Rover Richmond is a BUSY dealership. This means steady traffic, strong support, and a ton of opportunity for Service Advisors who...

  • Service Advisor

    1 week ago

    Richmond Hill, Canada Wilson-Niblett Motors Limited Full time

    Wilson Niblett Motors Limited is currently seeking a **Service Advisor** to join our team of customer focused professionals. **Purpose/Summary of Position**: The Service Advisor is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service...

  • Residential Comfort Advisor

    2 weeks ago

    Richmond, Canada Ashton Service Group Full time

    **About Us** Ashton Service Group is growing! We are currently hiring two (2) full-time permanent **Comfort Advisors** to join our growing **Residential team**! This is a 100% commission based sales position. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in **Richmond**. You’ve...

  • Service Advisor

    7 days ago

    Richmond Hill, Canada Richmond Hill Hyundai Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor **to join the team at **Richmond Hill Hyundai**: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer relations and...

  • Service Advisor

    7 days ago

    Richmond Hill, Canada Richmond Hill Toyota Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor (Day Shift) **to join the team at **Richmond Hill Toyota**: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer...

  • Service Advisor

    2 days ago

    Richmond, British Columbia, Canada Go Auto Full time US$40,000 - US$80,000 per year

    Job DescriptionService AdvisorAre you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're...

Field Service Advisor Iv

2 weeks ago

Richmond, Canada Rivian Automotive Full time

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

**Responsibilities**:

- Supports planning, control, training, coordination, and technical support within assigned team in a role specific administrative function
- Assist in generating training tools and SOPs for new team members
- Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectiveness
- Support a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service Manager
- Maintain a high-quality relationship with all departments within the organization. Collaborate and maintain high-quality relationships with Service Operations, Sales, Retail, and Delivery & Field Operations teams; model cross collaboration
- Works every day to deliver an exceptional customer experience. Encourages team members to deliver an exceptional customer experience
- Communicate estimated completion time, regular updates, and follow through on each customer vehicle
- Translate customer-reported service-related problems to actionable work orders for technicians to complete
- Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system
- Conduct payment, invoicing, and estimate transactions within the system; walk our customers through a summary of all transactions.
- Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly
- Lead continuous improvement activities as needed
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Analyzes service lapses that impact customer experience and work with supervisor to ameliorate
- Meet requirements of the state and federal law for automobile repair and consumer protection
- Read and comprehend instructions and follow established procedures. Assist in the development of standardized work
- May perform other duties as assigned

**Qualifications**:

- HS Diploma or GED
- 3 - 4 years' experience in a customer facing role
- Degree or training in team leading/management is a plus
- Experience of working and managing a team in a fast-paced environment is highly favored
- Experience leading or mentoring teams of 4 or more
- Product and industry knowledge
- Very strong written and verbal communication skills, with an ability to translate customer needs
- Organizational and time management skills.
- Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving
- Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
- Basic mathematics skills to prepare and transact estimates and payments
- Ability to lift up to 50 lbs. and work in a standing position for extended periods of time
- Must be at least 18 years of age
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
- No drug or alcohol related driving incidents in the last 3 years
- No more than 1 serious moving violation in the last 3 years
- Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
- Fully vaccinated against the COVID-19 virus (proof required)

**Equal Opportunity**:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.