Operations Advisor

7 days ago

Vancouver, Canada Tesla Full time

What to Expect
- The Role

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

What You’ll Do
- Responsibilities
- Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Maintaining store facilities: supplies ordering, work orders, vendor communication
- Maintaining store fleet: coordinating service, allocation Management
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily + weekly reports to analyze store performance and improve
- Maintaining brand and EHS standards, cascading feedback or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery

What You’ll Bring
- Requirements
- At least 1 year of related experience
- Proactive team member who is goal-oriented + highly motivated
- Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic and passionate mindset
- Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
- Must be able to successfully pass a pre-employment background check
- Legal right to work in the United States

Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Employee Benefits
- Full benefits from day 1 for you and your eligible dependents
- Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
- Vision & Dental Insurance
- Company paid Life, AD&D, short-term and long-term disability
- Group Registered Retirement Savings Plan (RRSP)
- Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
- Back-up childcare and employee discounts

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