Information Technology Specialist

**Date Posted**:04/14/2025
**Req ID**: 42512
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Info & Instructional Tech Services
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00057783

**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

**Your opportunity**:
**Your responsibilities will include**:

- Responding to end-user service requests
- Introducing variations to established practices to resolve end-user issues
- Troubleshooting routine hardware/software issues
- Following-up with end-users on outstanding technical issues
- Providing detailed explanation on computing procedures
- Creating and editing support documentation

**Essential Qualifications**:

- Bachelor degree in computer science or a related field, or equivalent combination of education and experience
- Minimum three years of related and demonstrated experience supporting Windows and Mac OS end-user devices
- Demonstrated experience in installing, configuring, troubleshooting and repairing computers (PCs and MACs)and mobile devices, including setting up wireless access
- Experience in performing basic troubleshooting with multi-function printers
- Proven customer service experience with a technical focus
- Knowledge of network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with end-points
- Strong analytical and problem-solving skills
- Strong commitment to high-quality service
- Excellent verbal and written communication skills, with the ability to communicate effectively and patiently with both non-technical and sophisticated users
- Demonstrated flexibility, ability to adapt quickly in a constantly changing, high-pressure environment
- Strong time management, organizational and initiative skills
- Ability to work effectively independently and as part of a team
- Ability to exercise good judgment, discretion and tact in dealing with a diverse group of client departments
- Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

**Assets (Nonessential)**:

- Familiarity with Service Now, ADDIGY, Kace and TeamViewer
- ITIL foundations level certification
- Familiarity with the University environment, governance, and policies

**To be successful in this role you will be**:

- Accountable
- Communicator
- Motivated self-learner
- Problem solver
- Procedural
- Team player

**Note**:

- A full job description is available upon request from the UTSC HR Office.

**Closing Date**: 04/24/2025, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)

**Lived Experience Statement