Inside Sales

2 weeks ago

Surrey, Canada Proax Technologies Ltd. Full time

**General Description**:
**Responsibilities**:

- Respond to customer requests, answer inquiries and provide information professionally and accurately.
- Build new relationships and strengthen existing relationships to create lifelong business partners that will return for automation solutions for years to come.
- Maintain working knowledge of all products we supply and develop an understanding of new products quickly.
- Recommend certain products to customers based on their specific needs and desires.
- Work with team members to facilitate calls, manage workflow, and minimize hold times throughout the sales process.
- Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sales.
- Process RFQ’s and closely support outside sales representatives as needed.
- Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique.
- Inventory Management.
- Promotion of products offered by Proax.
- Expedite orders and follow up with customers.
- Check with the credit department concerning the credit status of the customer when rush orders are received.
- Complete administrative duties after each sale, keeping track of products sold.
- Understand customer segmentation, product balance, key customer relationships, market shares, and general trends in the economic environment.
- Assisting shipping department when required.

**Work experience requirements**:

- 2 - 4 years of customer service experience.
- Exceptional verbal and written communication skills.
- Excellent interpersonal, organization, and presentation skills.
- Strong time management skills and ability to multitask.
- Proven customer service skills.
- Able to work independently and efficiently to meet deadlines.
- Self-motivated, detail-oriented, and well-organized.

**Education requirements**:

- Post-secondary education in a related area plus relevant training and experience, or an equivalent combination of education and experience.
- Technology diploma; a solid technical background is required.
- Entry-level Marketing Skills are an asset.
- Intermediate computer skills; MS Office & ERP software.

**Why join our team**:

- Great place to work certified.
- Competitive salaries and benefits.
- Opportunity for career development.
- Inclusive and safe working environment.
- Teamwork and comprehensive onsite training.
- Work with collaborative team members in the automation industry.

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