Gerant(E) Service Client

17 hours ago

Gatineau, Canada Michaels Stores Full time

Store - GATINEAU, QC

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**:

- Retail management experience preferred

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all**c**ustomers** **to create, innovate and be better together.

  • Gerant Principal de Magasin

    5 days ago

    Gatineau, Canada Carters Full time

    Gerant Principal De Magasin - CR1121 QUESTIONNAIRE-3-82 3494 **Employee Type**: Regular **Baby Clothing, Kids Clothes, Toddler Clothes | Carter's** **OBJECTIF DU POSTE** Le gérant principal de magasin (GPM) dirige la vision et les stratégies commerciales pour atteindre les ventes, la productivité et la rentabilité de deux magasins de détail. Le...

  • Gerant(E) Service Clients Temps Partiel

    3 days ago

    Gatineau, Canada Michaels of Canada, ULC. Full time

    Store - GATINEAU, QC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Assistant Gérant

    17 hours ago

    Gatineau, Canada GLOBO SHOES Full time

    l'assistant gerant du magasin s'occupe des nouveaux associes avec la gerante au niveau du formation. Aussi ils besoins de monter les nouveau promotions et changement de prix. Maintenir la proprete du magasin tous en faisant certain que la service de la clientele est la priorite de toute l'equipe. Comme compagnie nos valeurs sont l'amour de respect et...

  • Marchandiseur/Étalagiste (Temps partiel) - Gatineau, QC J9A 3G1

    3 hours ago

    Gatineau, Quebec, Canada Hallmark Full time $45,000 - $55,000 per year

    Marchandiseur/talagiste (Temps partiel) - Gatineau, QC J9A 3G1Resume du poste :Le poste de marchandiseur temps partiel relve du gerant de territoire, et fait partie de l'equipe de marchandisage sur le terrain. Le marchandiseur est responsable du maintien des rayons Hallmark Canada au sein des pharmacies, epiceries ou magasins grande surface. Il doit, entre...

  • Agent(E) Service Client Et Location

    2 weeks ago

    Gatineau, Canada Clovö RI Full time

    L’entreprise, Giustimmo est une société immobilière multidisciplinaire présentant un domaine d’expertise dans la gestion immobilière, la gestion de projet de construction et l’investissement immobilier. Chez Giustimmo, nous savons que notre équipe est un facteur clé de notre réussite, c’est pourquoi nous nous sommes engagés à assurer la...

  • Gerant de Service, Territory Representative

    1 week ago

    Gatineau, Canada Ecolab Full time

    FRS, une division de Ecolab, est le plus important fournisseur de produits, programmes et services de nettoyage dans le domaine de la vente au détail d'aliments. Connu comme "Vos experts en sécurité alimentaire," notre mission est de fournir un programme de nettoyage pour assurer à nos clients un environnement propre tout en offrant des économies sur...

  • Associé Expérience Client — Service Proactif, Flexible

    3 weeks ago

    Gatineau, Canada Scotiabank Full time

    Une banque canadienne à Gatineau recherche un(e) associé(e) expérience client pour offrir un service exceptionnel aux clients. Vous travaillerez à établir des relations solides, à promouvoir les services bancaires numériques et à contribuer aux objectifs de la succursale. Les candidats doivent posséder d’excellentes compétences en service à la...

  • Associé Expérience Client — Service Proactif, Flexible

    3 weeks ago

    Gatineau, Canada Scotiabank Full time

    Une banque canadienne à Gatineau recherche un(e) associé(e) expérience client pour offrir un service exceptionnel aux clients. Vous travaillerez à établir des relations solides, à promouvoir les services bancaires numériques et à contribuer aux objectifs de la succursale. Les candidats doivent posséder d’excellentes compétences en service à la...

  • Chauffeur Taxi

    7 days ago

    Gatineau, Canada Montaxi Service Full time

    **À propos du poste** Nous recherchons un chauffeur ou une chauffeuse de taxi passionné(e) par le service à la clientèle et désireux(se) de rejoindre notre équipe dynamique. En tant que chauffeur ou chauffeuse, vous serez responsable de transporter nos clients en toute sécurité et confortablement, tout en offrant un service...

  • Tim Hortons Asst. Gérant/superviseur

    7 days ago

    Gatineau, Canada Tim Hortons AYLMER Full time

    **TIM HORTONS** **Assistant (e) Gerant/ Superviseur + Primes TEMPS PLEIN PERMANENT** **Vous** êtes une personne enthousiaste qui donne le bon exemple! **Vous** savez motiver les membres de l’équipe pour offrir un serice exceptionnel à chaque invité, lors de chaque visite! **Vous** établissez des liens positifs avec les membres d’une équipe...