Control Room Operator

**Control Room Operator**

Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place

ProTrans BC Operations Ltd., a subsidiary of AtkinsRéalis, is the private operator of the Canada Line, a 19-km automated rail-based rapid transit system connecting Downtown Vancouver with central Richmond and the Vancouver International Airport. Our fleet of trains provide a 26-minute terminus-to-terminus service to an average weekday ridership of more than 120,000 passengers across 16 stations. Our operations office is in Richmond, British Columbia.

The Control Room Operator (CRO) position reports directly to the Duty Manager and works in collaboration with a team of Operators. The CRO provides centralized information and assistance to Canada Line passengers and front-line staff from the Control Room via radio, phone, public address announcements and passenger information displays. They also liaise with emergency response agencies, when necessary, in response to emergencies or incidents on the Canada Line.

The CRO is responsible for monitoring power supply and distribution, incoming alarms, emergency telephone calls, fire detection system alarms/issues, and all communications to/from the Control Room, logging all pertinent information.

The CRO is trained in automatic train control operations, therefore occupying a safety critical role. They prioritize safety of the public and staff while ensuring on-time train service to meet a specified timetable.

There are 3 levels of training and qualification associated with the Control Room Operator position.

**Safety critical position -**This position is safety critical. Fitness for duty is a requirement of the position.

**Location - Richmond, BC**

**Your role within the team**:
**_Level 1 cro - duties & essential job functions_**
- Provide high quality passenger information via passenger information displays and public address announcements.
- Respond to emergency calls generated from stations and trains.
- Respond to passenger assistance and information requests from stations and trains.
- Dispatch staff to assist passengers.
- Answer incoming Fare Gate and Compass Card related calls from passengers.
- Monitor and operate the CCTV system.
- Review CCTV in response to guideway and walkway intrusion alarms identifying cause of the intrusion.
- Monitor and operate the SCADA E&M systems at stations (escalators, elevators, station grilles).
- Monitor and operate the Fare Gate system.
- Contact and liaise with emergency response agencies including police, fire and ambulance.
- Operate central emergency stop buttons when a trespasser is seen entering the guideway.
- Answer general telephone calls to the Control Room and direct them to the appropriate workstation.
- Maintain the technical knowledge necessary to execute all control functions that the operator has been trained in.
- Maintain current and thorough knowledge of all Canada Line rules, bulletins, Control Room and work authorization procedures, and adhere to them.
- Perform all other duties as directed by the Duty Manager.

**_ Level 2 cro - duties & essential job functions_**
- Monitor and operate the Supervisory Control and Data Acquisition Computer (SCADA); remotely controlling the Canada Line propulsion and power distribution system.
- De-energize the guideway in an emergency using traction power cutoff (TPC) and provide power isolation for guideway maintenance.
- Energize the guideway following strict procedures as outlined in Canada Line rules and standard operating procedures.
- Advise staff of emergencies or failures.
- Operate central emergency stop buttons when a trespasser is seen entering the Guideway.
- Maintain the Operations Log.
- Monitor CCTV camera system status and respond to alarms associated with failures.
- Monitor and respond to all incoming station and substation alarms and failures.
- Answer incoming emergency telephone calls (ETEL).
- Answer incoming general phone calls and direct them to the appropriate workstation.
- Monitor and respond to all fire systems and failures.
- Assist with announcements when necessary.
- Assist all other workstations as required.
- Maintain current and thorough knowledge of all Canada Line rules, bulletins, Control Room and work authorization procedures, and adhere to them.
- Perform all other duties as directed by the Duty Manager.

**_ Level 3 cro - duties & essential job functions_**
- Monitor, operate and control of all Automatic Train Control (ATC) trains in revenue service including direction and control during degraded operations, delays, and emergencies.
- Oversight of radio system usage and protocol.
- Dispatch appropriate staff to deal with system/train failures and emergencies.
- Primary management of mainline or yard train m