Coordinator, General Operations

Why Fraser Health?:
We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. An exciting opportunity awaits you as a **Full Time General Operations Coordinator **with our team located in **Surrey, B.C.** Bring your unique blend of skills and expertise to inspire people who play a role in the care continuum. Together, we create great workplaces.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
This position is responsible for coordinating the development of facility-wide services and/or initiatives, focused on seeking and developing efficiencies within site services. Works collaboratively with assigned project planning teams on facilities/site planning and capital-related projects; provides leadership, coordination, implementation and evaluation of a collaborative service delivery model, working closely and collaboratively with all support service teams to support and enhance integration linkages at the service delivery point of contact. Engages in a variety of projects and initiatives that meet established strategic plans and organizational initiatives and objectives.

**Responsibilities**:

- Participates in the redesign and restructuring of operational systems, strategies and processes such as designing space allocation that meet strategic and operational service plans that achieve maximum efficiency and quality while improving overall service delivery.
- Collaborates with all Support Services across Fraser Health, BISS, HSSBC related to integration of regional objectives to ensure strong linkages of service delivery. Imbeds system thinking principles into service delivery that recognize the interdependencies of functions and services.
- Correlates and provides oversight to pre-approved equipment requests from both programs and site. Ensures approved requests are reviewed by stakeholders (Programs, Foundation, or Auxiliary), and selected items are purchased and received. Provides liaison from site to Purchasing as required.
- Monitors expenditures within approved established budget and identifies efficiencies and promotes optimal use of resources. Makes recommendations on current and future programs and service adjustments from site perspective.
- Participates in the development and implementation of multi-disciplinary quality improvement processes; ensures the coordination of services and programs to reduce gaps in service, duplication of service and that the right interface is in place to support excellence in customer service.
- Ensures that appropriate quality and safety measures are in place and compatible with industry standards and accreditation bodies; notifies appropriate regional disciplines to any breach in compliance.
- Promotes and facilitates excellence in communication with internal and external contacts and clients, in keeping with customer service philosophy, mission statement and good business practices; responds to and resolves customer service problems; promotes customer involvement in making recommendations.
- Co-ordinates the renovation process of design development and contract preparation by liaising with Facility Planning project consultants and various User Groups for assigned projects.
- Prepares site project feasibility studies for small jobs, including documenting functional programs and total project cost estimates. With guidance from Facility Planning, ensures that working drawings are consistent with the project scope.
- Monitors facility service levels and co-chairs related site based committees (i.e. housekeeping, linen, FMO, IMIT, Space Utilization, Wellness) for contracted service and internally delivered services to ensure service excellence and operational standards are met at all times; works with support service managers and contrac