IT Support Specialist

**PressReader** is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The New York Times, The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for an **IT Support Specialist** to join our **IT Team**.

**In this role, you will**:

- Be the first-line contact for internal support (Head office and Global employees and Digital Publishing partners in Ireland, UK, Philippines, and Australia).
- Take ownership of technical issues and educate employees on best practices for technical habits and computer use.
- Manage IT-related requests through effective ticket management, with a focus on customer service, logging, tracking, and prioritization.
- Install, configure, and repair new and existing enterprise client workstations, hardware, and corresponding software according to standard operating procedures.
- Identify opportunities for task automation with scripting (e.g., PowerShell, Bash).
- Support maintenance of the automated file retrieval system through scripting.
- Create, maintain, and edit scripts to ensure efficient operation.
- Contribute to server and network monitoring, including both hardware and software components.
- Assess, replace, and troubleshoot hardware issues at both end-user and server levels.
- Assist in developing corporate documentation, such as standard operating procedures and IT training materials.
- Collaborate closely within a supportive team of skilled specialists.
- Perform any other duties as assigned by your supervisor(s).

**You are a great fit if you have**:

- At least 2 years' experience in IT technical support, with a background in Computer Science or IT Systems preferred.
- Proficiency in Windows environments, Active Directory (on-prem and Azure AD), and a strong foundation in IT security, including MFA, Access Control, and the Principle of Least Privilege.
- Solid understanding of computer hardware integration, network troubleshooting, and endpoint management tools in line with industry standards.
- Experience with patch management (including testing in controlled environments), backup/restoration procedures, and IT ticketing systems (e.g., Jira).
- Skill in report creation and IT request analysis to identify improvement areas, along with experience in managing hybrid (on-prem/cloud) environments.
- Familiarity with scripting tools (e.g., PowerShell, bash, batch).
- A willingness to work outside regular business hours to address critical or time-sensitive situations on an occasional basis based on operational needs.
- Ability to excel in a fast-paced setting, effectively managing multiple priorities while demonstrating excellent professional writing and interpersonal skills.
- A collaborative, customer-focused approach with the ability to explain complex technical concepts in clear, user-friendly language.
- Commitment to staying informed about new and emerging technologies that may enhance data center operations.

**Bonus points if you**:

- A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with additional operating systems such as Linux and Mac.
- Ability to lift 15-25 lbs.
- A strong interest in the technology sector and eagerness to grow within the role and department.
- A creative, positive attitude with an entrepreneurial spirit.

This role is a full-time position based in our Richmond, BC office. Due to the nature of this job, this role will be on-site, and might require to work outside standard business hours.

**_ Why us for your next career adventure?_**

**PressReader **is committed to providing a fair compensation package which include a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The base salary for this role ranges from $57,000 to $63,000.

Finally, sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

**To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.**

**We can’t wait to meet you