Help Desk Technician

2 weeks ago

Moose Jaw, Canada MicroAge Full time

**Exciting opportunity in a dynamic, fast-paced, growing tech company. If you are client-focused, passionate to help organizations drive productivity and love technology this is the opportunity for you.**

As a Help Desk Technician, you will play a key role in delivering IT support to clients by diagnosing and resolving technical issues, managing system troubleshooting, and ensuring seamless IT operations. In this client-facing position, business casual attire is required to reflect our commitment to professionalism and exceptional service in the IT field.

**Must Have’s**
- MUST be a Canadian Citizen (Not a permanent resident) to obtain a Government of Canada Military Security Clearance.
- Must have a diploma from a recognized Technical College or University
- Must NOT have a criminal record.
- Must have a valid Saskatchewan Drivers License
- Must be local to Moose Jaw or be willing to relocate.
- Must have CompTIA A+ Certificate or be willing to acquire it. We can help with that.

**Skills, Education and Experience**:
Technical College Diploma in computer systems. Have a minimum of 1-2 years of experience in a help desk, technical support, or IT customer service role. Be technically proficient through training or field experience in the following areas:

- Desktop, Laptop hardware and Printer Repair experience.
- Microsoft Windows Operating Systems support.
- Audio/Visual equipment experience an asset.
- Microsoft Certifications an asset.

**Technical Responsibilities**
- Communicating effectively with users to understand and address their technical concerns.
- Stay current with skills and pursue certifications.
- Work well with technical and admin teams.
- Creating and updating knowledge base articles and troubleshooting guides.

**About MicroAge**

MicroAge is an IT services provider offering expertise from fixing IT issues to training clients on new apps. We deliver tailored, budget-friendly solutions by consulting and assessing each client’s unique business needs.

Our employees enjoy a friendly, business casual environment with opportunities for career growth, skills training, and the chance to make a positive impact on our clients.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

Licence/Certification:

- drivers license (required)

Work Location: In person

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