Drop in Program Supervisor

**Position Title**:Drop-In Program Supervisor**

**Department**:Community Development & Food Security

**Location**: 40 Teesdale Pl., Scarborough, ON (and other locations as needed)

**Warden Woods Community Center**

Warden Woods is non profit charitable organization that has been in operation for over 50 years, with a mission to build caring, compassionate, just, and interdependent communities in southwest Scarborough. We envision our agency to be a place where everyone belongs, everybody is somebody, everybody is challenged to be a part of the solution, we grow and help one another grow, consultation and communication are norms, not exceptions, together we can build and share in a better tomorrow.

**Position Summary**

Reporting to the Manager of Community Development & Food Security, the Drop-In Program Supervisor is responsible for ensuring the development and implementation of appropriate Drop-In, Support and Intervention services for those living in or at risk or living in poverty within Warden Woods communities, and particularly in the Teesdale community.

The Supervisor will supervise front line staff members (1-5+ FTE) and volunteer/student teams connected to the Teesdale Drop-In and other Community Development & Food Security initiatives as relevant.

**Responsibilities**:

- Lead daily operations of the Drop-In Program at Teesdale, ensuring appropriate staffing levels and adherence to relevant policies, procedures and practices across staff, volunteer and student positions
- Provide direct supervision to front-line staff members
- Develop and implement Drop-In programs and services that are relevant, and that address the needs and interests of residents.
- Support Drop-In participants, collectively and individually, by linking them with appropriate resources, programs, services, and opportunities.
- Coordinate purchase and distribution of food and other resources.
- Develop, promote, and support organizational events year-round.
- Build and maintain effective relationships with community and organizational partners
- Lead outreach efforts within the local community to ensure community members are aware of our offerings
- Recognize issues of safety, security, and struggle within the local neighbourhood, pursue and support positive community development initiatives in partnership with community members.
- Suggest and develop new program, service and support ideas to increase organizational impact, working with and for community members.
- Collect and report on program statistics and activities
- Solicit and respond to feedback and complaints about our program
- Track program expenses and resources accurately and consistently
- Represent Warden Woods community centre through networking relationships with community partners relevant to community members affected by poverty, homelessness, inadequate access to food and housing, mental health challenges, substance use and other factors.
- Attend cross-departmental and organizational meetings and events, and contribute to building a healthy, productive, and responsive workplace.
- Other duties as assigned

**Qualifications**:

- At least 3 years of front-line work in a related environment (Drop-In, Social Recreation, Anti-Poverty programs and services)
- At least 2 years in a leadership position (Coordinator, Supervisor, Lead, etc.) in a related environment
- Strong commitment to the values of Drop-In and Food Security work among low-income community members (accessibility, non-judgement, self-determination, harm reduction, housing and food justice, advocacy, etc.)
- Post secondary education in social service work, community services or similar is an asset
- Demonstrated ability to develop and implement high-quality programs and services that are driven by community needs
- High competence in conflict de-escalation and crisis intervention
- Knowledge of programs, services, and resources for low-income community members in Scarborough, and Toronto
- Excellent communication skills, verbal and written English skills are a requirement
- Valid driver’s license is an asset
- This role is physically demanding
- ability to lift bulk food and other items up to ~30 pounds, set-up tables, operate cleaning equipment, etc. is required
- Ability to work in a diverse environment within an anti-oppressive, client-centred framework
- Availability to work evenings and weekends will be required on occasion

**Compensation and Hours of Work**:

- $48,000 per annum
- Shift Hours: 9:00 am-5:00 pm Monday-Friday

**Application**

A criminal background check is required prior to commencing.

While we thank all who apply, only those selected for interviews will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

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