Customer Service Agent

7 days ago


Montréal, Canada Vision770 Full time

**Company Overview**
At **Vision770**, we believe everyone deserves access to high-quality eyewear that enhances both vision and style. Our mission is to become a leader in the optical industry in Canada through personalized service, accessibility, and community proximity.

**Position Summary: Customer Communication & Appointment Coordinator**

**Key Responsibilities**
- Answer incoming calls and respond to client inquiries in a professional and friendly manner.
- Book, confirm, and reschedule eye exam appointments.
- Ensure all appointment schedules are up to date and accurate.
- Handle customer questions regarding services, store hours, and product availability.
- Act as a liaison between clients and clinic staff to ensure smooth service delivery.

**Requirements**:

- **Fluent in French, English, and Spanish** - oral and written.
- Previous experience in a receptionist, customer service, or scheduling role is preferred.
- Excellent communication skills and phone etiquette.
- Ability to multitask and remain organized in a fast-paced environment.
- Comfortable using scheduling software and basic data entry tools.
- Friendly, professional, and solution-oriented attitude.

Pay: $16.10 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-06-17



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