Client Service and Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- To learn more about CIBC, please visit
- Job Description
- What You’ll Be Doing
- In the first sentence describe the team and department. As the Senior Investigations Officer, you will be accountable for handling more complex, ambiguous, high risk and high dollar value investigations of requests related to Capital Markets/Wealth Management and Retail Operations. You will expedite resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of problem, verify work and provide guidance, support and training to junior staff. You will act as primary point of contact to advise and consult with internal and external clients and ensure internal controls/legal requirements are properly maintained. You will ensure customer satisfaction is maintained, productivity standards are achieved and Service Level Agreements are met or exceeded.
- How You’ll Succeed
- Analytical - Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data to identify system problems and unusual transactions that impact customers; identify root cause and establish resolution for the client.
- Subject Matter Expert/Teamwork
- Communication - Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contact internal/external customers to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
- Technical - Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.
- Who You Are
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.
- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- What CIBC Offers
- At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities and individual development planning
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
- What You Need to Know
- You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
- This is a regular full time role with a schedule of 37.5 hours each week.
- Day shift with a rotating late shift schedule. May require coverage on some stat holidays.
- What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.- Job Location

Lasalle, 8301 rue Elmslie
- Employment Type

Regular
- Weekly Hours

37.5
- Skills

Banking, Customer Service