Administrative Support Clerk

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

Detailed Overview: Reporting to the Client Care Coordinator and working as a member of the interdisciplinary team, the Administrative Support Clerk provides a variety of administrative and clerical support duties. Performs such duties as typing technical and non-technical material utilizing word processing software, setting up and maintaining filing systems, processing incoming and outgoing mail, faxes and courier documents, maintaining levels of stationery and office supplies, assisting with the intake of clients and providing reception services. Assists with processing Physician/Psychiatric orders, maintaining and compiling statistical records and reports. The Administrative Support Clerk is expected to engage the client and support systems as people with full competence and as full collaborators in service planning, delivery and evaluation. Responsibilities:

- Answers general inquiries by telephone and in person from a variety of sources such as clients, doctor's offices, staff and the public and provides direction and/or general information about departmental programs and policies. Determines, from information received or observed behaviour, whether an emergent situation exists, obtains immediate care if required and refers problems to the Care Coordinator.
- Provides administrative support for the designated team by performing duties such as word processing, data entry, photocopying, screening and prioritizing incoming mail, ordering and maintaining supplies; taking minutes as necessary; maintaining efficient working areas at the team bases, and coordinating services based on priorities.
- Calls in staff under the direction of the Care Coordinator using pre-determined guidelines to ensure appropriate staff levels and refers staffing issues to the Care Coordinator; maintains daily sign-in sheets; posts and prints work schedules.
- Sets up records management for newly admitted clients; maintains current records and files a variety of documents; prepares charts for transfer and/or discharge; assists facility staff with the admission/discharge process by entering information and processing paperwork.
- Processes physician/psychiatric orders by completing requisitions, in accordance with established procedures; assists the team as requested in scheduling appointments for clients and arranging for transportation as required.
- Performs clerical duties such as sorting and distributing incoming/outgoing mail, internal correspondence and courier documents; answers and screens telephone calls; responds to general inquiries; takes and relays messages; receives and assists clients and their support systems.
- Sets up and maintains filing systems for equipment supply and inventory records; maintains established levels of stationary and other required supplies by completing requisition and/or purchase orders; picks up and delivers a variety of items such as mail and supplies, upon request.
- Maintains a petty cash account by methods such as receiving, recording, checking and balancing cash collections; receives receipts and issues receipts in designated areas, as required.
- Maintains orderliness of staff areas and communication/information boards/books; keeps facility manuals and reference materials current by filing updates, revisions and additions; requisitions repairs and maintenance work as required.
- Performs other related duties as assigned.

Qualifications:
**Education and Experience**

Grade 12, completion of an Office Administration Certificate, plus one years recent, related experience, o