Ecommerce Operations

**Description**:
Hey, we’re Article. We’re an online furniture company creating remarkably better furniture experiences one sofa at a time. And as the

**Why We Need You**:
You will conduct fact-based and data-driven research to support the development of business cases and ecommerce programs based on industry insights, competitor developments, and internal capabilities. You will develop insightful reporting that influences the ecommerce team’s long-term growth plans and priorities. Your work in this role is an essential contribution to the Article ecommerce team.

Within the first few months, you’ll be tasked with cleaning up our data, design meaningful interpretations and start actioning those ideas on the operations side. We want you to know what to do with the data.

**Why Article?**

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

We’re a hybrid team so you can work from your house, our office, a coffee shop, or wherever you’re inspired. This role is flexible on how often you come into the office, and we’ll set you up with any gear you need to do your best work (think laptops, monitors, etc.).

_ eCommerce team_ is at the core of how Article makes its' money. Pretty cool eh?

**What You'll Do**:

- Work closely with eCommerce leadership to build custom reporting and dashboards to track business KPIs, experimentation and merchandising performance. Analyze performance to make meaningful recommendations for the business growth and direction to key organization stakeholders.
- Gather data, analyze feedback on ecommerce performance and identify potential issues or opportunities using multiple systems and platforms.
- Leverage reporting tools and data to provide ecommerce conversion rate optimization analysis. Assist in the prioritization and definition of Article’s onsite ecommerce experimentation roadmap.
- Assist the eCommerce Team in documenting SOPs, reporting summaries, technical workflow mapping and other critical department documentation.
- Work closely with cross functional team leads to build out and optimize all current eCommerce reporting tools (Heap analytics, Contentsquare and Google Analytics for example). Document and recommend new tooling requirements as needed.
- Ensure best practices in metrics and decision making are being maintained by the eCommerce Team
- Lead insight sessions to key stakeholders in order to maximize research findings.
- Utilize data to surface new business ideas, systems and improvement initiatives for the ecommerce team and customer.
- Lead the launch of new business programs that service and support ecommerce operations.

**Skills Knowledge and Expertise**:

- 4-5+ years experience in a Data Analyst, Ecommerce Analyst, Ecommerce Analytics or Ecommerce Business Administration Role.
- Intermediate SQL ability to develop and solve complex data queries
- Experience working with Google Analytics, Contentsquare and Heap Analytics preferred.
- Advanced knowledge of Microsoft Excel.
- Demonstrated ability to visualize data results clearly for non technical users
- Strategic and analytical thinker, with the ability to look into the details and interpret the impact of key industry drivers. Superior problem solving and decision-making skills. Strong business acumen, coupled with strategic analysis experience.
- Entrepreneurial and self-starter attitude with a desire to action and bring data to life to make a meaningful impact on the business and customer growth.
- Ability to multi-task in a fast-paced environment successfully managing multiple priorities at once.
- Personal resilience - you are able to provide and maintain support to colleagues, peers and Managers with an ability to pivot as needed
- Relationship Building - you have a proactive approach in building and maintaining relationships with your cross-functional partners as well as the ability to manage and influence
- Problem Solving - you are skilled at partnering with your cross-functional partners to a level that enables you to discuss problems and issues openly, bringing them to the surface earlier.
- Clarity - Through clear language you are able to articulate and communicate change with an ability to deal in uncertainty.
- Follow-through - you start initiatives/projects that you see through to the end, despite any challenges encountered along the way. You track progress and performance and know how to report out to key stakeholders.

**Perks & Benefits**:

- You’ll start with at least 29 days off between vacation, wellness days, holidays and an Inclusion and Diversity Day
- We offer access to excellent dental and health benefits packages, plus a health/lifestyle (remove if not in Canada) spen