Client Service Administrator

7 days ago

Winnipeg, Canada People Corporation Full time

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

**Client Service Administrator**

**Position Overview**

As the Client Service Administrator, you will be a part of a dynamic team, that provides an exceptional client experience for Group Insurance clients.

In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments and changes and plan updates, as required. As a technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications and other adhoc duties.

***Key Responsibilities**

  • Handling incoming and outgoing mail for the client service team
  • Filing enrolments and member change requests as appropriate
  • Support portal approvals process for standard transactions
  • Completing written communications and letters to Plan Members and Plan Sponsors
  • Supporting the month end billing cycle
  • Data entry
  • Adhoc duties as required

**Competencies / Skill Sets**

  • Customer Service - understanding the needs of the customer and actively focusing on anticipating, meeting and exceeding those needs. Takes pride in delivering a high-quality product or service. Regularly attempts to add value to customer expectations. Ability to build strong working relationships. Client empathy and commitment to providing an excellent service and client experience. Strong conflict management skills.
  • Communication - Communicates so that messages are clearly understood and consistent. Responds to concers in a respectful manner. Presents relevant information in a timely logical, clear and consistent manner. Excellent verbal and written skills.
  • Decision Making - Applies guidelines and procedures that require some interpretation when dealing with exceptions. Makes appropriate independent decision in non-routine situations. Considers the risks and consequences of action and decisions.
  • Attention to Detail - Able to accomplish and complete tasks while demonstrating a thorough concern for all areas involved, regardless of how small. Monitors and checks work or information, while organizing time and resources efficiently with high level of accuracy.
  • Resilience - Comfortable working in an ambiguous environment with multiple competing deadlines.

**Preferred Experience**

  • 2+ years of experience in group benefits industry (call centre, claims, group administration)
  • 2+ years of experience working Client focused with commitment for service excellence
  • College or university degree would be an asset
  • Proficient computer skills
  • Fluency in French is considered an asset

  • Client Service Administration, Operations

    2 weeks ago

    Winnipeg, Canada Harbourfront Wealth Management Inc. Full time

    **Who we are**: Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing CIRO registered securities dealer with over 10 billion in assets. The firm provides financial services and holistic wealth management solutions for mid to high-net-worth individuals. At Harbourfront Wealth, our core...

  • Client Service Specialist

    1 week ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a Client Service Specialist to join our team in Winnipeg, MB or Toronto, ON. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. **The...

  • Client Service Specialist

    7 days ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a Client Service Specialist to join our team in Winnipeg, MB or Toronto, ON. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. **The...

  • Client Service Representative

    7 days ago

    Winnipeg, Canada TIPI Group of Companies Full time

    TIPI Insurance Partners is seeking a detail oriented, motivated, and personable individual to join our office in Winnipeg as a **Client Services Representative**. This role is a great opportunity to bring your client service experience into a rewarding career in insurance. Once trained, you will be an integral support for our plan members to access and...

  • Client Services Worker

    1 week ago

    Winnipeg, Canada Manitoba Métis Federation Full time

    MANITOBA MÉTIS FEDERATION CLIENT SERVICES WORKER September 11, 2024 Posting #24-02-006 (REPOSTED) The Manitoba Métis Federation (MMF) is the democratically elected National Government of the Red River Métis, also known as the Manitoba Métis. The Red River Métis are a distinct Indigenous Nation and People, and Canada's Negotiating Partners in...

  • Client Service Associate

    1 week ago

    Winnipeg, Canada BMO Financial Group Full time

    201 Portage Ave Winnipeg Manitoba,R3B 3K6 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Service Administrator

    2 weeks ago

    Winnipeg, Canada Black & McDonald Limited Full time

    **BUILD YOUR CAREER AT BLACK & MCDONALD** Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years...

  • Service Administrator

    7 days ago

    Winnipeg, Canada ODRA Road Sweepers Full time

    **Service Administrator - ODRA Sweepers** **Location**: Winnipeg, MB **Type**: Full-Time | **On-site** **Salary**: $52,000 annually + benefits **About ODRA Sweepers** ODRA Sweepers is a fast-growing, family-owned manufacturer of chassis-mounted mechanical street sweepers with operations in **Canada, the U.S., and India**. Our durable, cost-efficient...

  • Guest Service Administrator

    1 week ago

    Winnipeg, Canada Massage Addict - Winnipeg & St Vital Full time

    We are looking for a Guest Service Administrator for our Kildonan Crossing and St Vital locations. Ability and willingness to be flexible with which location you are needed at is a requirement. Exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company...

  • Member Service Administrator

    2 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    **Member Service Administrator** **Company Overview** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm established in 1996. We provide actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and...