Program Manager

**Status: Permanent, Full-time**

**Starting Salary Range: $80,000 to 87,000 with annual increases based on performance**

**Location: Garibaldi Ridge, Maple Ridge, BC**

**The Position**

The Program Manager will be responsible for the safe and efficient operation and management of the housing project site in accordance with the BC Housing Guidelines, Fraser Health Authority and the policies of Coast Mental Health.

The Program Manager leads a team of unionized staff in working within the designated group, and supports program volunteers. Your goal will be to provide a strength-based framework and trauma-informed care to inform all aspects of service delivery for clients - with the desired outcome of a graduated and structured transition to living in the community. You will support staff in employing the principles of psychosocial rehabilitation, harm reduction, motivational enhancement and other evidence-based best practices to improve clients’ ability to function in all aspects of life. You will spearhead the development of effective programming to assist clients to achieve graduated success in interpersonal relationships, mental health and / or addiction issues, housing and support services, activities of daily living, life skills programming and community preparedness activities as well as others areas as identified by the clients themselves.

You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the program, financial management of program budgets, ensuring the property is appropriately maintained in partnership with Coast’s Properties division, and developing program plans in alignment with overall Coast strategies and operational plans

You will operate in a collaborative manner, not only with other Housing Services Program Staff but in partnership with the friends and family members of clients, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

**The Person**

We are looking for someone with established leadership skills, and experience working with unionized staff - knowledge and experience with the HEU Collective Agreement would be ideal.

Other skills critical to this role include the ability to problem solve, planning and organizational skills, financial management, and strong computer proficiency. Communication skills and the ability to build relationships and engage effectively with partners internally and externally are critical to this role.

**The Qualifications**

We require a minimum of 3 years experience in mental health, with experience in housing programs working with concurrent disorders, and 3 years of supervisory and administrative experience.

A degree from a recognized post secondary institution in social services or social work is required; a professional designation or degree in social work or psychiatric nursing would be considered an asset. Coast will consider an equivalent combination of education, training and experience.

You must have a current First Aid/CPR certificate, training in Crisis Management, a Valid B.C. Driver’s License and access to a reliable vehicle.

Successful completion of a Criminal Records Check will be required.

**Salary**

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.

**About Coast**

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

**Why Coast**
- We recognize safety