Customer Service Agent

14 hours ago

Smithers, Canada DJ AISIDE SERVICES LTD Full time

DJ Airside Services provides ground handling services for Air Canada Express at the Smithers airport. We currently have an opening for a Customer Service Agent.
Duties will include but not be limited to:

- Using an airline computerized system
- Passenger check-in
- Processing payment for excess baggage charges and other fees as required
- Make general passenger announcements
- Liaise with external and internal customers i.e. ramp, flight crew, dispatch etc.
- Departure Gate customer service and boarding
- Assist passengers at airport counters and gates including assistance to and from the aircraft
- Cargo processing
- Handle delayed and damaged baggage claims
- Conduct radio communications with aircraft and record flight information

Job Qualifications:

- Minimum 1 year customer service experience.
- General computer experience including the ability to navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
- High school diploma or equivalent
- Demonstrated judgment and problem-solving ability and effective decision-making skills
- Independent learner
- Excellent interpersonal, verbal and written communications skills
- Comfortable speaking in front of a group
- Ability and willingness to work varying shifts including evenings, weekends and split shifts
- Ability to work under pressure and high stress situations
- Previous airline experience or post-secondary courses in travel and tourism are definite assets

Additional Requirements**:Criminal background check required (to be obtained upon employment)**
- **English language required**

$22/hr during training (approximately 3-6 months) $25/hr upon completion of all training requirements

**Job Types**: Part-time, Permanent

**Salary**: $22.00-$25.00 per hour

Schedule:

- Day shift

Work Location: In person

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