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Bilingual Credit and Collections Specialist
2 weeks ago
Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.
Primary Role
The Bilingual Credit & Collection Specialist will be responsible for the day-to-day collections, reconciliations, order release, and other administrative work and reporting. This position reports to the Credit & Collections Manager. This role will be a hybrid working model with 3 days in the office and 2 days remote for the foreseeable future.
Major Responsibilities
+ Collection of receivables and managing customer accounts including consistent monitoring and proactive follow-up on delinquent accounts
+ Maintain positive customer relationships
+ Review and release orders on credit hold
+ Regular account reconciliation to allow for an accurate status
+ Prepare opening order documents for approval
+ Daily drop shipments approvals
+ CIA accounts - allocation of past month invoices
+ Sales of Quebec accounts
+ Maintain accurate and updated collection notes in system
+ Weekly refund processing
+ Reply to credit references
+ Provide bi-weekly collection estimates
+ Assist Customer Service and Sales personnel with questions and concerns in a timely manner
+ Work closely with other AR team members and managers to respond to credit and collection concerns with existing and potential customers
+ Utilize various reports to assist with collection efforts
+ Assist with other accounting and administrative duties as assigned
Education and Experience
+ Degree or diploma in finance, accounting, or business administration, or relevant experience
+ 3+ years of experience in credit and collections management, preferably in a pharmaceutical or healthcare environment
+ CCP Designation an asset
**Qualifications**:
+ Strong knowledge of credit policies, procedures, and practices
+ Fluency in both French and English is required
+ Excellent communication, negotiation, and problem-solving skills
+ Excellent organizational and time management skills
+ Strong analytical and reporting skills
+ Attention to detail
+ Experience with ERP systems and accounting software is preferred
+ Strong Microsoft Office skills
How to Apply
**Salary**: $58,000.00-$70,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Concord, ON L4K 2R5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- credit collections: 3 years (preferred)
**Language**:
- French (required)
Work Location: Hybrid remote in Concord, ON L4K 2R5
